What are the responsibilities and job description for the Office Manager position at St. Mary's Health Care System?
This position works collaboratively with the physicians and staff of ambulatory practices. Uses the knowledge and skills of clinical and financial practices to identify appropriate services and needs. Applies understanding of facility strategic and tactical plans as well as quality goals to advance the ambulatory practice(s). Acts as a liaison between the users of Ambulatory clinical information systems and the Information Services Department (IS). Provides support and leadership for technology and processes. Supports all ambulatory initiatives throughout systems development, implementation, and productive use. Provides, facilitates, and enables the planning, development, enhancement and evaluation of clinical information systems and workflow with vendors, physicians, staff and other team members. Manages system security processes for new and existing users and assists in the training of staff as appropriate. Provides 1st level triage to all IT related issues and works with appropriate tier-2 support as needed. Requires a strong customer-oriented mentality that focuses on the timely resolution of problems.
II. Position Requirements:
Licensure/Certification/Registration: none required
Education: Associates degree in health care related field or Business required; Bachelors Degree preferred
C. Experience: Must have at least 2 years experience with practice management systems in key areas such as set up, billing, registration, EMR and must be very knowledgeable of computer systems. Must have in depth understanding of physician practice management and work flow. Management experience required.
Special Qualifications: Strong leadership skills and experience. Possess strong problem solving skills and able to balance multiple priorities at once. Must be very knowledgeable of GE Centricity, Medisoft, IMBills, and other related systems. Critical thinking skills: Planning and organizing (strategic and short term), exercising initiative, judgment, problem-solving and decision-making skills. Skill in analysis, development of comprehensive reports and interpretation of complex data. Ability to set priorities and communicate effectively and work well with others. Knowledge of hospitalist program operations. Possesses clinical application skills as they apply to Practice Management, Electronic Medical Record, Medical Billing and office work flow processes.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
