Bilingual Front Desk Receptionist

Bilingual Front Desk Receptionist - Full Time Position

Who we are:

St. Nicks Alliance, a North Brooklyn based community organization, seeks to transform lives of
low- and moderate-income people through employment, education, housing, elder care and
social services. We do this by delivering impactful services with measurable outcomes to
children, adults, and the elderly. As a civic anchor, we carry out this mission within the context
of building a sustainable community for all people through the arts, environmental advocacy, and
urban planning.

St. Nicks Alliance Workforce Development Center empowers and trains historically
marginalized community members from North and Central Brooklyn to move from
unemployment to careers and jobs with sustainable wages, enabling over 1800 local residents
annually to improve their economic status. Our services are robust and range from
employment-contextualized ESOL, Digital/Computer Literacy, ABE, and HSE to workplace
success skills training and job placement, to sector-based employer-linked vocational training with
a focus on career occupations in the green trades, healthcare, technology, and financial services
sectors.

We are currently seeking a full-time bilingual front desk receptionist for our 92 Throop Avenue site
in Brooklyn.

What you’ll do:

The front desk receptionist is a front-facing customer service role responsible for all aspects of
managing the reception area including answering phones, greeting customers, and maintaining
the reception area. In addition, the receptionist will provide clerical and data entry to support all
Workforce Development programs and the Office Manager.

Specific duties include, but are not limited to:

• Answer multi-line telephone and field calls to the appropriate service area
• Greet clients & conduct initial intake
• Maintain and log daily sign-in sheets for students.
• Support during weekly information sessions
• Provide information to the public about services at St. Nicks Alliance Workforce
• Maintain an organized reception area, supply closet, and IT closet
• Provide administrative assistance to staff
• Ensure front reception is adequately stocked with marketing

• Input client data into appropriate databases in real time
• Use Google Calendar to schedule program-specific appointments
• Maintain digital and physical filing system
• Provide administrative assistance to the office manager, director, and program

managers including making copies, scheduling, and confirming appointments for
clients

• Follow up with clients as needed by phone and email
• Create and maintain weekly time sheets for multiple programs and office staff
• Sort, process, and distribute incoming and outgoing mail
• Keep abreast of all current workforce programs and current schedules
• Have a general understanding of program requirements and procedures
• Assist clients with all applications and forms ensuring all documentation has been

managing director of workforce development, and director of workforce operations

What we are looking for:

• Must be bilingual (English/Spanish)
• Ability to operate in a fast-paced environment
• Strong customer service skills.
• Team player
• Ability to multi-task on various projects and have can-do attitude
• Strong writing, organizational, and computer skills
• Comfortable with data entry.
• Excellent presentation skills
• Strong communication skills
• High School Grad/GED with one year experience
• Computer literate (Google sheets, Excel, Word)
• Local candidates fromin and around Bedford Stuyvesant area are a plus
  

What's in it for you:

compensation range: $18 - 20 an hour (the actual compensation will depend on a variety

of job-related factors which may include geographic location, work experience,
education, and skill level)

• competitive benefits package (medical, dental, vision, 401k)
• 12 company-paid holidays; paid vacation, sick, and personal time off
• learning and development opportunities plus access to wellness programs
  

How to apply:

Applicants should send a resume and cover letter addressing what qualities you have that fit this
role to skaufman@stnicksalliance.org

St. Nicks Alliance is an Equal Opportunity Employer that values diversity. We consider
applicants for all positions without regard to race, color, national origin, religion, sex, gender
identity, age, disability, alienage or citizenship status, ancestry, marital status, sexual
orientation, veteran status, or any other status or characteristic protected by applicable federal,
state or local laws.

Visit Stnicksalliance.org