What are the responsibilities and job description for the Summer 2025 IT-Helpdesk position at St. Olaf College?
Job Title: Technology Consulting Assistant
Classification: Student Employee (non-exempt)
Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057
Department Name: Information Technology
Unit Number (5 digits): 14115
Length of Position: May 21, 2024 - September 3, 2024
Contact Person/Supervisor: Helpdesk Manager
Pay Rate (Check One) X Standard Hourly Rate Supervisory/Special Skills Hourly Rate
Description of the Position: (Purpose of the Position):
To provide technical support for students, faculty, staff, emeriti and guests of the college.
Transferable Skills:
Classification: Student Employee (non-exempt)
Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057
Department Name: Information Technology
Unit Number (5 digits): 14115
Length of Position: May 21, 2024 - September 3, 2024
Contact Person/Supervisor: Helpdesk Manager
Pay Rate (Check One) X Standard Hourly Rate Supervisory/Special Skills Hourly Rate
Description of the Position: (Purpose of the Position):
To provide technical support for students, faculty, staff, emeriti and guests of the college.
Transferable Skills:
- Customer Service
- Problem Solving
- Troubleshooting
- Ability to stay calm in stressful situations
- Listen and document issues
- Gather information to diagnose problems
- Articulate solutions
- Help customers who call, chat or visit the Helpdesk.
- Document and respond to customers in the ticketing system.
- Contact faculty, staff and students to follow up on support requests.
- Gather information, identify the problem and research solutions in order to solve customer issues or escalate to appropriate IT team.
- Be on-time for assigned shifts and plan in advance for conflicts. Communicate changes to Helpdesk Manager.
- Excellent customer service
- Attention to detail
- Skilled in problem solving
- Ability to understand and articulate
- Timely and dependable
