IT Helpdesk Support

• $1,000 sign on bonus *
• Hiring Immediately *
  
  

United Gear & Assembly Offers

• Benefits program active 1st of the month following your start date
  
  

which includes; health, HRA, FSA, vision and dental insurance

• 401k program with 4% company contribution
• Company paid short term disability with elective long term disability
• Company paid life insurance with additional elective life insurance available
• 40 hours paid vacation after 6 months
• 10 paid holidays
• Profit sharing plan
  
  

United Gear and Assembly, Inc. is a premier manufacturer and supplier of precision gears, shafts, and related assemblies to various global OEMs in construction, agriculture, transportation, automotive, defense, and other industries. Based out of Hudson, WI, we are vertically integrated with a broad range of capabilities encompassing Engineering, Manufacturing, Full Heat Treating and Assembly. With a reputation built on satisfying quality requirements, narrow shipping windows, responsiveness to customers needs and a competitive position in the global market, UGA has become a world-class supplier to the industry. United Gear & Assembly is ISO/TS16929:2009 registered and we combine our engineering expertise, industry and application knowledge with design and process collaboration, to bring our customers high quality, cost effective solutions, delivered on time.

Summary

This person is the first point of contact for any IT related issues for the end users. This includes hardware and software issues. This employee will be responsible for maintaining desktops and laptops ensure connectivity and efficiency of system. Plus, under general direction supports, maintains, and evaluates computer networking and telecommunication systems performs other IT related duties as assigned.

Essential Duties And Responsibilities

• Answers and tracks incoming calls and e-mail requests for technology assistance, including assistance for PC hardware and peripherals, new equipment/software installations or upgrades, videoconferencing equipment, and telephone and network connectivity.
• Troubleshoots calls to support the efficiency of Computer/Network Support and Telecommunications Specialists.
• Monitors open issues and provides update status to users.
• Creates/maintains computer software inventory and assists with the database for the computer refresh schedule.
• Maintains central file for licenses for software, computer hardware and related peripherals.
• Troubleshoots and installs computer hardware and software programs.
• Performs other duties as assigned.
  
  

Education Requirements/Qualifications

• Associate degree in Computer Science from a regionally accredited institution and industry recognized computer certifications.
• 1-5 years of relevant experience
  
  

Knowledge, Skills, And Abilities

• Intermediate computer skills with six month’s experience as a Help Desk Technician
• Experience in troubleshooting computer software problems
• Advanced customer relations skills
• Good verbal and written communication skills
• Ability to control and manage several projects simultaneously
• Working knowledge of MS Word, MS Excel, MS Access
• Strong analytical and decision-making skills
  
  

Physical Requirements

Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated as Light Work.

Monday through Friday

7:30 a.m. to 4 p.m.

Compensation details: 25-28 Hourly Wage