Information Desk Clerk - St. Peter's Hospital - FT Days

Position Summary: Information Desk Clerk acts as receptionist to surgical patients and families providing directions, patient information and answers to general requests for information assistance. Patient information is provided for all telephone requests. Staff are responsible for supporting volunteer surgery receptionists in providing a communications link from the OR to families waiting in the lobby. Work involves excellent interpersonal and telephone skills, the ability to handle several requests at a time and a complete knowledge of the hospital's physical setting and staffing.

Shift 9:00am -5:00pm

Principal Responsibilities:

1. Acts as receptionist to all visitors.

• Provides accurate directions to all hospital locations.
• Responds promptly and courteously to all visitors.

2. Provides patient information for all telephone and visitor requests.

• Answers the telephone within 2-3 rings.
• Provides accurate patient information.
• Maintains patient confidentiality.
• Troubleshoots problems in appropriate manner.

3. Maintains daily surgical schedule and information for families waiting in lobby in coordination with assigned volunteers.

• Provides support when volunteer is not available.
• Maintains awareness of family needs, notifying appropriate departments as necessary.

Education Requirements:

• High School Diploma

Experience Requirements:

• Demonstrated excellent interpersonal communication skills.
• Previous public contact experience in a high activity atmosphere.
• High level of accuracy.

Pay Range: $16.70 - $24.20

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.