Vincentian Services Manager

• Function as the primary point of contact for volunteer members seeking support from the Council office; interface with other SVdP departments on their behalf
• Research and maintain a system of best practices for local chapters (Conferences); develop effective means to share such practices throughout all Conferences
• Attend SVdP Conference and district meetings to share information, assess needs; help facilitate trainings and connect volunteers to available resources
• Engage in regular communications with Conference leaders, assessing and facilitating their needs in areas of spiritual growth, recruitment, caseworker support and volunteer recognition
• Form committees of volunteers by district to facilitate information-sharing, trainings and collaboration between conferences
• Connect conferences with Council-based resources in the areas of casework, housing programs, free pharmacy and hunger-based initiatives
• Assist in establishing cooperative relationships with other agencies to expand opportunities for clients and conferences
• Lead the effort to on-board new conferences with standardized processes and procedures

• Facilitate communications between conference casework database (CMS) vendor and volunteer knowledge-sharing team including trouble-shooting protocols, requested enhancements and system updates.
• Develop training materials for database support, role-based processes, caseworker tips and more
• Oversee processes between Conferences and internal departments to facilitate financial and grant reporting
• Coordinate processes between Conferences and community partners to allow for easy and standardized access to resources for neighbors in need
• Coordinate assistance line intake systems and ongoing updates, working with phone system vendor to ensure updates are made in a timely fashion

• Key role in planning and executing the state-wide annual assembly for Vincentian members, including workshop/program planning, securing speakers, invitations, registration, communications, facility coordination and event follow-up
• Key role in planning and executing the annual Block Party, open to the community
• Assist with ad hoc events and special works of the Council to support volunteers and neighbors
• Administrative tasks including tracking of conference rosters, roles, training dates, etc.

Formation and Communications Support

• Serve on the formation and training team to support member trainings throughout the year, requiring an average of one weekend day per month
• Guide conference leaders to help ensure they are leading with proper governance and adherence to Vincentian charism
• Work with Director of Vincentian Communications to deliver conference news, resources and information in a clear and timely fashion.
• Work with Director of Vincentian Communications to maintain clear and timely communication of resources through website updates and bi-weekly e-blasts
• Procure testimonies of neighbors served to highlight in development and Vincentian communications

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be comfortable in supporting a faith-based mission in a Catholic environment. The requirements and duties in the job description are representative of the knowledge, skill, and/or ability required but is not an exhaustive list of responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At a minimum, a Bachelor’s degree from an accredited college or university;
• Minimum of 5 years of work experience; non-profit experience a plus;
• Experience working with and supporting volunteers
• Vincentian service and casework preferred.
• Experience in account service and/or client management a plus.

• Demonstrated ability to communicate effectively with a diverse group.
• Excellent written and oral communication skills; experience presenting to small and large groups preferred.
• Proficiency in MS Office Suite.
• Experience in Mail Chimp, Publisher and Adobe a plus.
• Attention to detail.
• Self-motivated and shows initiative.
• Flexibility to work a variable schedule including some nights and weekends, planned at least one month in advance; and other willingness to travel as requested.

• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to use hands to finger, handle, or feel.
• The employee is occasionally required to stand; walk; sit and reach with hands and arms.
• This position involves periodic travel.
• This position requires ability to lift and carry boxes of approximately 20 pounds for training events