Community Office Program Manager

Life changing work * Welcoming staff * Generous benefits * Advancement opportunities

Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, Navigation Centers for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150 year history of helping others in San Francisco.  St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence. 

SUMMARY: 

The Program Manager will be responsible for overseeing all programs operated out of the Community Office, a drop-in center open to all survivors of domestic violence. The Community Office provides immediate access to case management services, peer counseling, crisis intervention, and connection to critical resources in a trauma-informed, culturally responsive environment. This is a full-time exempt, non-union position working Monday through Friday with occasional evenings and weekends for events. This position will manage and support a portfolio of survivor-centered, non-residential programs including:

• Community Office Services- Coordinated entry access point (walk-in support, counseling, groups, and advocacy)
• EHV: Housing for Survivors 
• UAV Domestic Violence Hotel Voucher Program
• And additional community-based programs as they are developed or expanded

The Program Manager will supervise direct service staff, ensure programmatic alignment with grant and contract requirements, and coordinate service delivery to ensure a seamless, survivor-led experience. This role also includes maintaining partnerships, ensuring data quality, reporting outcomes, and supporting outreach and education efforts. The ideal candidate will bring strong leadership, a deep understanding of gender-based violence, and a commitment to equity and empowerment in service delivery.

SALARY AND BENEFIT OVERVIEW:

The salary range is $72,000 to $76,000 annually DOE. 

St. Vincent de Paul Society of San Francisco offers a robust benefits package that includes 

• Two Kaiser HMO medical care options
• Voluntary dental, vision, and life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.

RESPONSIBILITIES: 

• Provide onsite support and management for Riley Center’s Community Office (CO).
• Supervision of Community Office and HSH Case Managers and other staff. 
• Develop and implement ongoing programs and services at the Riley Center Community Office along with the Chief of DV and the Residential Program Manager.
• Oversee the Homeless Supportive Services contracts (along with the Program Director of Riley); (i) Domestic Violence Coordinated Entry, (ii) Housing for Survivors; and (iii) Urgent Accommodation Voucher for DV 
• Work with Bitfocus system’s (HSH contracted online systems provider) to be proficient with the ONE and HOPE systems and salesforce 
• Ensure partner organizations fulfill contracted services and regularly report on outcomes.
• Maintain working relationships with government funders.   
• Key role in contract management compliance and budget adherence.
• Communicate regularly with Chief of DV regarding partnership successes and challenges.
• Assist with direct client services as needed.   This may include counseling, advocacy, information, and referrals for clients.
• Lead and assist in developing and implementing outreach and management strategies to increase services and client numbers in coordination with the Riley Program Director and Director of Program Operations.
• Supervision of the Volunteer and Outreach Coordinator to ensure the VOC is recruit and retain volunteers. 
• Key role in leading and assisting in the compiling of monthly and quarterly program data for reporting and outcomes.
• Onboard new staff members and regularly coach and train staff.  Ensure staffs are entering information into the database system.
• Provide supervision and coaching to Community Office and HSH staff, weekly. 
• Work with partner agencies to ensure we are serving community clients. 
• Manager must attend 4-6 leadership and continuing education trainings per year. 
• Facilitate staff meetings
• Assist with and complete program reports
• Assist with program private proposals and government grant opportunities
• Participate in Riley Center monthly meetings including team management, strategic planning, trainings, and in-services as appropriate. 
• Facilitate and assist with the 40-hour Domestic Violence training.  
• Ensure case managers are facilitating groups. 
• Through ADP, track employee hours, make corrections when necessary, and verify time off requests ensuring ADP is updated.
• Provide backup support for building management of vendors and facility maintenance.
• Perform other duties as assigned and participate in ongoing cross-training to perform duties in other departments of the agency as needed. 

QUALIFICATIONS:

• BA degree in social service or similar field. Considerable work experience may be accepted in lieu of a degree.
• 2 years minimum experience in domestic violence programming.
• DV Certification in the State of California preferred.  Next available training must be taken if not certified.
• Demonstrated understanding of domestic violence issues, policies, and dynamics especially in the context of race, class, gender, and sexual identity.
• 2 -5 years of programmatic planning, community organizing, or related experience. 
• Strong public speaking and training experience/skills.
• At least 2 years in leadership including supervisory experience.
• Strong social perception skills using active listening to work on understanding other people.  
• Strong interpersonal communication skills.
• Knowledgeable in an administrative role and ability to organize and maintain accurate records.
• Ability to develop goals, plan, organize, and prioritize work.
• Excellent verbal, reading, and written communication skills in English.   Bilingual Spanish a plus.
• Ability to think critically and resolve problems.
• Above average computer software skills including data entry, Excel, and Word processing.  Experience with the Salesforce database is a plus.
• Ability to maintain constructive and cooperative working relationships. 
• Professional demeanor and appearance.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrants, low-income communities, and communities of color.
• Ability to move seamlessly between being a team player and working independently while being flexible in a quickly changing environment.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

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Covid vaccination and negative TB test required.   

Background check completed upon acceptance of job offer.

St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.

 Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.