Domestic Violence Case Manager

Life changing work * Welcoming staff * Generous benefits * Advancement opportunities

Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, Navigation Centers for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 175 employees working in 4 locations. We are proud of our diversity and of our more than 150 year history of helping others in San Francisco.  St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence..

SUMMARY:

The Domestic Violence Case Manager for the Rosalie House emergency DV shelter provides a full range of direct services to survivors of domestic violence in our confidential shelter. This position will work with other Domestic Violence Case Managers, when client issues arise, to mediate and resolve challenges with shelter clients, utilizing a trauma-informed lens.  This position will require strong administrative skills and the ability to review, process, and maintain a caseload of clients.  The candidate will have a keen focus on connecting clients and families to supportive services and community resources.  Supportive services include but are not limited to, linkages to existing programs in San Francisco and the surrounding Bay Area, harm reduction services, public program benefits, health services, and behavioral health services.  Principal duties are performed at the confidential shelter. This is a full-time, non-exempt, union position working 40 hours per week Tuesday through Saturday 10:00am to 7:30pm.  

RESPONSIBILITIES:

• Conduct eligibility assessments and intakes according to contract and program requirements.
• Provide culturally appropriate advocacy, case management, and crisis counseling services for a case load of domestic violence survivors and their families using trauma-informed practices.
• Utilize client-centered needs assessments, service plans and Motivational Interviewing to empower and motivate clients toward achieving goals related to housing, childcare, employment, benefits, legal services and other needs.
• Monitor clients for progress and review eligibility criteria for ongoing participation in the program.
• Provide education on budgeting techniques, employment preparation, and other life skills to clients individually or in a group setting as assigned.
• Link families to other services such as job training, credit counseling, Cal Fresh, or similar services in a manner that promotes engagement.
• Assist clients in locating and determining appropriateness of housing options.
• Provide safety planning and supportive peer counseling.
• Act as an advocate for client(s) across other systems such as CPS, housing, public benefits, etc.
• Complete required documentation and enter data into client database (Salesforce) in an accurate and timely manner, maintaining an accurate data system.
• Handle case assignments, draft safety plans, review case progress and close out cases upon client exit.
• Meet weekly with clients to provide support and assess progress while ensuring client satisfaction.
• Provide direct client services: intakes, individual counseling, case management, assessments, advocacy, accompaniment, and emergency transportation (using program vehicle).
• Conduct new client screenings by reviewing the application and interviewing the client.  Provide orientation to new clients/families. 
• Facilitate house meetings and support groups for clients. 
• Demonstrates an understanding of confidentiality policies. Utilizes clinical supervision in any case where these issues are in question.
• Assist with handling client issues using problem solving, de-escalation and crisis intervention techniques.
• Maximize usage of internal agreements with our mental health services partners on site, as well as to other service providers, ensuring client participation in supportive services is at a maximum level.
• Evaluate and research client resources for quality and fit with meeting client needs.  
• Maintain good working relationships with support networks and resource providers.
• Answer crisis-line: telephone counseling, screening for shelter, information and referrals.
• Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner.
• Participate in regular staff meetings: Community Time, In-Services, Case Management, and program development.
• Represent Riley Center in community activities as needed.
• Assist Volunteer Outreach & Coordinator in training and supervising volunteers as needed.
• Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic maintenance, chore checks, etc.
• Perform other duties as assigned and participate in on-going cross training to perform duties in other departments of the agency as needed.

QUALIFICATIONS:

• BA/BS degree in behavioral sciences, social services, psychology or another related field is preferred.  Equivalent work experience acceptable in lieu of degree.
• Three years of experience working with survivors of domestic violence in direct services.
• Completion of 40-hour DV Certification if not already certified.  Proof will be required. Certification can be obtained after hire.
• Excellent written and spoken English communication skills.
• Excellent time management skills.  Ability to plan, prioritize and meet deadlines.
• Ability to maintain professional standards with regard to client confidentiality and rights.
• Ability to assist clients with resolving problems and mediate issues when needed.
• Ability to organize and manage files, schedules, dates and information.
• Excellent accuracy in documentation, data entry and reporting.
• Ability to document notes and write legibly.  
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
• Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
• Understanding of confidentiality and privilege laws.
• Working knowledge of community resources in San Francisco.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Reporting skills including data entry, including MS Office (Outlook, Excel and Word).
• Ability to be self-directed and work independently without supervision.  Able to work on a team, collaboratively, when necessary.
• Ability to maintain professional boundaries with clients, volunteers and staff.
• Empathetic and supportive when mentoring clients.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.