Program Assistant

Life changing work * Welcoming staff * Generous benefits * Advancement opportunities

Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, Navigation Centers for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150 year history of helping others in San Francisco.  St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

SUMMARY:

The Program Assistant (PA) assists with many program functions that support the Case Management team and Leaders by providing administrative support to Program Leaders and Case Managers. This is a full-time, non-exempt, union position working Tuesday though Friday and one weekend day, at a confidential shelter site.

SALARY AND BENEFIT OVERVIEW:

The Program Assistant position starts at $29.16 per hour.

St. Vincent de Paul of San Francisco offers a robust benefits package that includes 

• Two Kaiser HMO medical care options
• Voluntary dental, vision, and life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.

RESPONSIBILITIES:

• Assist with the administrative needs of the program leaders and case managers to benefit the clients.
• Ensure transitional housing monthly program fees are given to finance.
• Assist with scheduling of all program services including workshops, support groups, case management, client events, and other shelter client-related activities.
• Provide support and office coverage with administrative client services as needed on-site, by managing Dropbox, creating, and updating client binders, and necessary paperwork for clients at the direction of program leaders and case managers.
• Assist with onboarding new hires by orienting them to the shelter, including the location of supplies, emergency exits, and a walkthrough of the building.
• Responsible for processing invoices for accounts payable and upload RAMP receipts.  
• Run general shelter errands.
• Work directly with the Residential Program Manager for any shelter needs.
• Responsible for cleaning rooms and other light cleaning as clients are moving in and moving out of program.
• Will need to transport clients occasionally when directed by the Residential Program Manager.
• Responsible for doing routine shelter grocery shopping.
• Provide administrative support to the Riley Center management team.
• Maintain office supplies, organize supplies and keep an inventory of supplies.
• Oversight and compiling statistical reporting including but not limited to monthly program reports to the Program Director, client records, updating Salesforce, individual case files, and daily client logs and service statistics.
• Coordinate monthly office orders as necessary for shelter (for staff and client needs).
• Coordinate meetings and staff trainings, as needed.
• Assist Volunteer Outreach & Coordinator with 40 Hour Domestic Violence Training by preparing documents, scheduling, and other administrative duties, as needed.
• Answer crisis line calls on scheduled rotation and when needed, including entering data in Salesforce.
• Participate in regular staff meetings: general team management/administrative meetings, Community Time and In-Service Meetings, and other meetings as needed or requested. Participation in all trainings is required.
• Responsible for overseeing facility upkeep and maintenance in coordination with the Program Director and/or the Director of Program Operations or Executive Director.
• Perform other duties as assigned and participate in on-going cross-training to perform duties in other departments of the agency as needed.
• Assist in planning, developing, and implementing program strategies and goals.
• Coordinate day to day programs activities, ensuring they align with project goals.
• Monitor program progress, track key performance indicators KIPs and prepare for reports.
• Assist in problem solving and troubleshooting programs related challenges
• Help manage programs documentation and contracts, and records.  
• Support budgeting and financial management, ensuring expenses align with the budge
•  Contribute to process improvement and efficiency optimization.

    QUALIFICATIONS:

• Accredited degree (AA/BA) in administration, social services, or related field of study. Equivalent work experience acceptable in lieu of degree.
• 40-hour DV certification is required. Certification can be obtained after hire (within 3 months of hire date).  Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low-income communities, and communities of color.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Strong organizational, communication and administrative skills.
• Ability to develop goals, plan, organize and prioritize work.
• Ability to think critically and resolve problems.
• Strong social perception skills using active listening to work on understanding other people.
• Must display a positive attitude and be encouraging with clients and staff.
• Excellent interpersonal, verbal and written English communication skills.
• Must have proficient skill levels at using MS Office suite including Excel, Word, PowerPoint, and Outlook.
• Ability to maintain constructive and cooperative working relationships.  Ability to maintain professional boundaries with volunteers, clients and staff.
• Professional demeanor and appearance.
• Ability to move seamlessly between being a team player and working independently while being flexible in a quickly changing environment.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

Covid vaccination and negative result on TB test required.   

Background check completed upon acceptance of job offer.

St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.