Overnight Service Coordinator

Job Description

Job Description

Job Title : Overnight Service Coordinator

Department : 551 Washington Shelter

Reports To : Shelter Manager

FLSA Status : Non-Exempt

Safety Sensitive : Yes

Job Summary :

The St. Vincent de Paul temporary Weather Relief Shelter Program will begin May 1st and is scheduled to end October 31st. Reporting to the Weather Relief Shelter Manager, the Shelter Coordinator will be responsible for working in partnership with other shelter and security staff to operate a safe and welcoming Weather Relief Shelter Program.

This includes assisting with set up and clean up as needed, monitoring the shelter check-in line, assisting with the check-in process, and entering guest information into the database.  The Shelter Coordinator will orient new guests to shelter guidelines and expectations while connecting them to appropriate resources available. The ideal candidate has a working knowledge of social services and housing opportunities available.  In addition, this position requires strong organizational skills and effective written and verbal communication. This representative must be energetic, resourceful, and reliable with strong interpersonal skills and a passion for working with vulnerable populations. They will exhibit the demonstrated ability and desire to maintain and promote an organized, safe, and efficient work environment.

This individual will partner with other shelter and security personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address an emergency.

Specific Duties :

Maintain accurate electronic records of incoming and exiting guests

Monitor check-in process and line

Accept, label, and properly store property for overnight guests

Verbally de-escalate guests when escalation requires intervention

Coordinate incident intervention with other staff and security when needed

Appropriately document and inform leadership of any incidents or facility needs

Monitor guests to ensure safety, comfort, dignity, and respectful environment standards are maintained for all

Ensure that all guests adhere to practices that create a restful and dignified environment

Set up sleeping materials and guest spaces according to floor plan and COVID-19 guidelines

Coordinate volunteer participant engagement

Support volunteer experience through being available to answer questions, provide directions, and support through direct assistance

Maintain a sanitary, neat and organized workspace

Stock food and beverage items as needed

Serve available food and beverage items to guests when needed

Attend staff meetings, trainings, and agency events as requested or required

Other duties as identified by Weather Relief Shelter Manager and / or Shelter Lead

Participate in and serve as a model for SVdP’s Culture of Philanthropy, and ensure SVdP volunteers feel welcomed and appreciated

• Volunteer engagement and appreciation, as well as Culture of Philanthropy participation are part of all job descriptions at SVdP, and a very important part of the organizational culture and values

Required Skills / Abilities :

Excellent communication, organization skills, and ability to interact with guests, staff, and volunteers required.

Related experience working with vulnerable populations in a temporary shelter environment preferred.

Excellent communication skills and ability to interact with varied populations needed

Education and Experience :

High school diploma or equivalent

Physical Requirements :

Abilities to stand and walk, lift up to 50 pounds, sit, bend, and reach are required for this position.

Ability to read, comprehend, and communicate orally and in writing required.

Accommodations may be made available if need is expressed.

About St. Vincent de Paul :

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion.

As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer”. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.