IT Security and Support Specialist

This position will be 95% remote based out of Long Beach, CA.

We are seeking a dedicated and knowledgeable IT Support and Security Specialist to join our client's team. This role is ideal for a candidate with experience in small or start-up environments, possessing a broad range of IT skills, and eager to take on varied responsibilities. You will play a critical role in maintaining our client's IT infrastructure, supporting end-users, and implementing robust security measures. Your expertise will help protect the organization’s data, ensure compliance with SOC2 standards, and maintain a secure and efficient IT environment.

Responsibilities:

1. Support SOC2 compliance efforts, leveraging 1Trust compliance tools to manage and document controls, policies, and procedures.
2. Deliver end-user IT support by resolving technical issues related to hardware, software, and network connectivity. Respond to and manage IT support tickets promptly, escalating complex issues to senior staff as needed.
3. Experienced with Azure-based environments, including Active Directory, Exchange, Defender, and Intune, with proficiency in creating and managing user accounts and permissions in alignment with established processes and procedures
4. Document all actions and processes thoroughly in SharePoint, ensuring up-to-date application and system documentation and maintaining accurate written procedures.
5. Perform cybersecurity risk assessments to identify vulnerabilities in vendor systems using OSINT platforms and traffic analysis tools. Analyze potential impacts on the organization and develop mitigation strategies to reduce risk and enhance security posture.
6. Assist in monitoring implemented security measures to protect systems from cyber threats, including firewalls, antivirus software, and intrusion detection systems.
7. Track and manage the organization's IT assets, including hardware and software. Ensure all hardware and software assets are up to date, licensed, and function properly. Coordinate the lifecycle management of IT assets, including procurement, deployment, maintenance, and decommissioning. Maintain accurate records of all IT assets and ensure compliance with asset management policies.
8. Continuously enhance technical knowledge and skills to support evolving IT and security trends, leveraging training, certifications, and emerging technologies.
9. Perform on-site support at the office or data center when necessary to address and resolve specific technical issues.
10. Assist or lead IT projects, such as SOC2 audit or implementing new technologies.

Required Qualifications:

1. Bachelor's Degree in IT or related field
2. 3 years of general IT experience
3. Demonstrated ability to create and maintain detailed, accurate, and user-friendly documentation for IT processes, systems, and compliance requirements.
4. Strong technical troubleshooting and problem-solving skills, thorough research prior to escalation
5. Knowledge of cybersecurity principles and practices (SOC2, ISO 27001 preferred)
6. Experience with security monitoring tools and technologies
7. Good communication and interpersonal skills
8. Ability to work independently and as part of a team, and manage multiple tasks simultaneously
9. Flexibility to adapt to changing priorities and work in a fast-paced environment

Preferred Qualifications:

• Local to Los Angeles/Long Beach area
• Experience working in a start-up or small company with wide experience
• Familiarity with network and system administration