Director of Hospitality

Description

THE COMPANY

Staccato’s mission is to proudly serve those who protect and embody American freedoms. The Staccato Ranch is the place to celebrate those American freedoms. Staccato Ranch breaks the boundaries of what the world has come to expect from a shooting range. Featuring one-of-a-kind shooting experiences such as Run-and-Gun courses and Reactive Steel targets, Staccato Ranch brings the same joy to shooting that the world has come to expect from the Staccato 2011 pistol. 

Staccato was ranked one of the Fastest Growing Private Companies in the Southwest by Inc. Over 25% of our team members are veterans, and 100% are patriots. 

THE MISSION

We proudly serve those who protect and embody American freedoms.

THE POSITION

We are seeking an exceptional Director of Hospitality to join our leadership team. This key role will shape and nurture a culture of exceptional service across our staff. The Director of Hospitality will oversee every facet of the member and visitor experience, ensuring a seamless hospitality integration with efficient business operations. While prior experience in the firearms industry or shooting clubs is not required, the ideal candidate must bring a strong background in the hospitality industry to this role.

KEY DUTIES & RESPONSIBILITIES

• Design and execute white-glove, concierge-level guest experiences for individuals and groups ranging from first-time handgun users to experienced shotgun shooters.
• Build and foster a community-focused atmosphere where guests feel welcome, valued, and encouraged to return.
• Serve as the primary point of contact for VIP clients, ensuring seamless service and memorable engagements.
• Design and pilot, an account management-style program for a select group of ranch members, taking full ownership of their experience by proactively staying in touch, anticipating their needs, and ensuring their guests have everything required for a seamless visit.
• Operate, train, clean, and maintain all firearm platforms, ensuring safety and precision.
• Provide expert instruction for guests of all skill levels, instilling confidence in those new to firearms while catering to the needs of seasoned shooters.
• Stay informed on the latest firearms products, configurations, and market trends, serving as a trusted resource for guests and staff.
• Partner with the General Manager to build out pro shop offerings that align with the needs and preferences of incoming guests.
• Drive sales of memberships, subscriptions, events, and retail products with a high success rate.
• Process FFL paperwork and ensure compliance with all federal, state, and local firearms regulations.
• Identify opportunities to expand services, amenities, and offerings at the ranch.
• Lead by example, setting and maintaining high standards for guest interactions, safety protocols, and operational efficiency.
• Train, mentor, and oversee staff to deliver consistent, exceptional hospitality and service.
• Maintain and improve operational processes, ensuring the ranch is always pristine, welcoming, and guest-ready.

QUALIFICATIONS

• Extensive knowledge of firearms, including operation, maintenance, sales, and manufacturing.
• Proven experience in a sales-driven role, ideally within the hospitality or firearms industry.
• Strong understanding of high-end guest service standards, including steps of service and community-building principles.
• Ability to curate unique and memorable experiences for a wide variety of clients.
• Entrepreneurial mindset with a proven ability to work autonomously, solve problems, and implement new ideas.
• Familiarity with FFL paperwork and firearms-related compliance.
• Excellent interpersonal, communication, and leadership skills.
• A background in hospitality, luxury service, or similar client-facing environments is strongly preferred.

COMPENSATION AND BENEFITS

We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.