What are the responsibilities and job description for the Technical Support Associate (Contract) position at Stack AV?
About the Role:
As a Technical Support Associate, you’ll play a critical role in keeping technology running smoothly for our self-driving truck operations. You’ll be the go-to person for troubleshooting and resolving any technical issues that come up, ensuring that our systems are reliable and effective. This support is vital for the success of our operations, helping us stay ahead in the fast-paced world of autonomous vehicles.
- This position is located in Pittsburgh, PA.
- This is a 3-month contract role that is projected to end March 2025.
Responsibilities:
- Technical Expertise and Problem Resolution: Provide expert technical support by performing advanced troubleshooting, diagnosis, and issue resolution across a suite of software applications, including but not limited to Slack, Zoom, Google Workspace, and Atlassian, as well as various operating systems such as Linux, macOS, and Windows.
- User Support and Efficiency Enhancement: Act as the primary point of contact for internal teams, ensuring seamless connectivity and operational efficiency through proactive support for all software tools used within the organization.
- Hardware System Management: Oversee the ongoing maintenance, systematic diagnosis, and timely repair of organizational hardware assets, encompassing desktops, laptops, and servers.
- Educational Initiatives and Workforce Empowerment: Deliver comprehensive training modules to empower employees with the knowledge and skills required to leverage software applications effectively and adhere to best practices in technology usage.
- Documentation and Knowledge Management: Maintain meticulous records, updating and managing documentation that outlines troubleshooting methodologies, procedural steps, and standard operating procedures for routine technical tasks.
- Continuous Learning and Technological Advancement: Allocate time for continuous professional development, staying abreast of the latest technological advancements and best practices to ensure the delivery of top-tier technical support and to maintain the organization's competitive edge in technological proficiency.
Qualifications:
- Solid background in supporting and troubleshooting Slack, Zoom, Google Workspace, Atlassian, Linux, MacOS, and Windows.
- Robust problem-solving skills coupled with the ability to think both critically and independently.
- Strong communication skills with a flair for interpersonal relationships.
- The knack for managing diverse tasks and prioritizing effectively.
- Travel required within the Greater Pittsburgh area. #LI-SS1
