What are the responsibilities and job description for the Technical Operations Manager position at STACK Infrastructure?
THE COMPANY:
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
THE POSITION:
The Manager of Technical Operations supports all data centers across the portfolio with a focus on the Central region, including the Chicago, Dallas Fort Worth, and New Albany market. As a key player in STACK’s Critical Operations team, the Manager of Technical Operations is responsible for developing and supporting critical programs that drive productivity and efficiency in field operations (effectively known at STACK as the “Playbook”). The MTO is also focused on implementation of programs related to Safety, Team, Availability, Communication, and Knowledge. The Manager of Technical Operations reports to the Director of Technical Operations.
Candidate will be a successful collaborator with a proven track record of success. STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
KEY RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Implement standardized culture of always working safely across all STACK data centers.
- Demonstrate technical knowledge and experience in electrical and mechanical support systems, telecom, and cabling to include power distribution systems, emergency power, UPS systems, HVAC, and fire alarm and suppression systems.
- Subject matter expert on procedures, safety, training, and data center critical functions.
- Lead Critical Operations Drills.
- Responsibilities will include ensuring that operational, maintenance and emergency Methods of Procedures (MOP’s) are developed, reviewed, and audited through all stages of the maintenance process for electrical, mechanical, communications, safety, and security support equipment.
- Will mentor and provide training for personnel in the planning, scheduling and completion of preventative, corrective and emergency maintenance.
- Participate in root cause analysis process and deep dive into abnormal occurrences within the data center.
- Provide user support and training for key field operations tools and processes.
- Assist in troubleshooting and resolving process and system issues that inhibit field operations productivity.
- Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.
COMPETENCIES:
- Excellent written and verbal communication skills.
- Experience developing and maintaining diverse company-wide relationships.
- Ability to manage portfolio wide programs.
- Ability to handle a multitude of tasks and work well in stressful situations.
- Ability to develop and facilitate department level presentations.
- Ability to maintain and improve safety, maintenance, quality control, and service delivery tools.
- Deliver effective training for a critical operations group.
- Project management.
- Must be a team player.
THE DETAILS:
- Location: Eligible locations include STACK Americas data center sites in Chicago (CHI) or Dallas-Fort Worth (DFW).
- Travel: Nominally 25%, up to 50%
- Must be eligible to work in the United States
- Must pass comprehensive background screening
MUST-HAVE QUALIFICATIONS:
- Bachelor’s Degree or equivalent work experience.
- Experience working on and developing Computerized Maintenance Management Systems.
- Minimum of 3-5 years’ experience in a data center or other related mission critical operations role.
- Knowledge of data center (hyper scale, enterprise, and colocation), and telecommunications industries.
- Experience working with various Microsoft office applications and other database housing software.
- Experience working on and developing Data Center Infrastructure Management Systems.
PREFERRED QUALIFICATIONS:
- Ability to sit for long periods of time.
- While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, climb stairs, balance, stoop or kneel, talk, and hear.
- Must be able to lift and/or move up to 25 pounds.
- Ability to reach with hands and arms.
- Ability to see at close range.
- Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
- Must be comfortable working in a high stress, fast paced environment with shifting priorities.
- Work Authorization/Security Clearance Requirements
THIS MIGHT BE RIGHT FOR YOU IF:
- You’re a strong communicator, equally comfortable in the board room as the data center hall. You’re persuasive and clear, blending analytics with experience in decision-making.
- You don’t get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
- You’re a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
- You’re naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.
WHY STACK?
- We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.
- We foster a culture of appreciation, including monthly ASSEMBLY gratitude points.
- Fun is part of our DNA, with events, game nights, and barbecues.
- We are growing – this is a great time to join and make an impact!
STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law
