What are the responsibilities and job description for the High-growth Tech Company, Manager of Customer Success & Logistics position at StackedSP?

About the Company :

Company size : 50 People

Industry : Logistics & Supply Chain, Technology, Delivery

Founding year : 2021

Stage : Growth

A fast-growing organization transforming the food and beverage logistics space. With a commitment to operational excellence and exceptional customer service, this company partners with leading brands to provide innovative warehousing and delivery solutions.

As the Manager of Customer Success & Logistics, you'll lead a team of specialists, ensuring smooth operations, optimizing team performance, and driving customer satisfaction. In this role, you'll handle escalations, improve processes, and contribute to revenue retention and growth while fostering a collaborative, customer-centric culture.

We're looking for a Customer Success & Logistics Manager to :

Be part of a high-growth company disrupting the food and beverage logistics space. In this role, you'll lead a team of 10 specialists, ensuring operational excellence and delivering exceptional customer satisfaction.
Lead and Inspire : Manage and mentor a high-performing team, fostering a collaborative and customer-focused culture.
Optimize Operations : Drive continuous improvements in logistics, warehousing, and customer service workflows to enhance efficiency and scalability.
Deliver Outstanding Service : Serve as a trusted escalation point, ensuring seamless resolution of customer issues and maintaining high satisfaction levels.
Foster Client Retention and Growth : Partner with internal teams to identify upsell opportunities, drive retention, and support revenue growth.
Shape the Future : Innovate and implement strategies that enhance team performance and align with the company's vision for growth.

What you bring :

Professional Experience : 5 years in customer care, logistics, supply chain management, operations, or SaaS, with at least 2 years in a people management role.

Preferred Industry Knowledge : Experience in logistics, warehousing, or 3PL sectors, ideally with exposure to alcohol, beverage, or food delivery industries.

Leadership Skills : Demonstrated ability to lead and develop high-performing teams, with a focus on collaboration and accountability.

Customer-Focused Approach : Proven track record of managing customer relationships, resolving escalations, and maintaining satisfaction in high-volume environments.

Analytical Mindset : Proficiency in leveraging data to optimize team performance and operational processes.

Problem-Solving Abilities : Adept at identifying issues and implementing creative, effective solutions in fast-paced, evolving settings.

What you'll get :

Impactful Role : Take on a leadership position where your work directly influences customer satisfaction, team performance, and business growth in a dynamic logistics environment.

Career Advancement : Join a rapidly growing company offering opportunities for professional development and mentorship to help you advance your career.

Collaborative Culture : Be part of a supportive, team-oriented workplace that values innovation and continuous improvement.

Competitive Compensation & Benefits : Enjoy a competitive salary, performance-based bonus, comprehensive health benefits (dental, vision, and extended health care), life insurance, and more.

Work Perks : Benefit from a casual dress policy, on-site parking, and regular company events that foster a sense of community.

Compensation is salary , performance bonus, and comprehensive benefits at a growth stage startup commensurate with level of experience.

85,000 - $110,000 a year

Compensation is salary , performance bonus, and comprehensive benefits at a growth stage startup commensurate with level of experience.

PI260457107

Salary : $85,000 - $110,000

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High-growth Tech Company, Manager of Customer Success & Logistics

What are the responsibilities and job description for the High-growth Tech Company, Manager of Customer Success & Logistics position at StackedSP?

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