What are the responsibilities and job description for the Customer Service Advisor position at Staffing Now?
SNI Staffing Now has partnered with a Financial Services company in Irving, TX. They are searching for a Customer Service Advisor.
Responsibilities :
- Effectively identify and assess customer's needs to improve customer satisfaction
- Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution
- Accurately capture customer info related to payment, contract questions, billing, and cancellation
- Handle delinquents with calls, emails, letters, and reporting
- Process cancellations & refunds and keep reporting up to date
- Verify and set up payments
- Verify and set up payments
- Take overflow queue calls for quoting
- Handle verifying and calculating if a customer is eligible for a mileage waiver
- Assist with admin duties
Job Qualifications :
Apply now for immediate consideration!
