What are the responsibilities and job description for the Customer service advisor position at Staffing Now?
Staffing Now has partnered with a Financial Services company in Irving, TX as they are searching for a Bilingual Customer Service Advisor.
The ideal candidate will have 1-2 years of customer service experience and MUST be fluent in English and Spanish.
Responsibilities :
- Effectively identify and assess customer's needs to improve customer satisfaction
- Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution
- Accurately capture customer info related to payment, contract questions, billing, and cancellation
- Process cancellations & refunds and keep reporting up to date
- Verify and set up payments
- Verify and set up payments
- Take overflow queue calls for quoting
- Handle verifying and calculating if a customer is eligible for a mileage waiver
- Assist with admin duties
Job Qualifications :
- A minimum of one year of prior experience in customer service, call center and / or collections
- Possess a team mentality that emphasizes collaboration and support with the ability to work independently and part of a team
- Highly proficient in MS Office; intermediate PC Skills, AS4000 experience is a plus
- Strong customer service orientation and ability to adapt / respond to different types of personalities and situations that could require negotiation and conflict resolution
- Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced, self-directed environment
Apply now for immediate consideration!
Last updated : 2024-11-23
