What are the responsibilities and job description for the Customer Service Representative position at Staffing Solutions Enterprises?
Position Overview: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel, provide quotes, process orders, and answer customer question with accuracy in a timely manner.
- 2 open positions
- Compensation: $18-22/hr
Essential Job Functions:
- Deliver a best-in-class, customer-centric experience with every customer interaction across every channel.
- Communicate clearly and professionally in both verbal and written formats.
- Accurately process price quotes and orders utilizing various systems.
- Strive to deliver one-touch resolution for every case handled.
- Meet and / or exceed all Service Level Agreements (SLA) that are established for each assigned customer.
- Meet and / or exceed all Quality Service Standards as established by Customer Experience.
- Meet and / or exceed all Performance Metrics as established by Customer Experience.
- Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
- Understand and effectively use applicable technology as required by the business.
- Maintain a positive, empathetic, and professional demeanor toward internal and external customers.
- Up-sell and cross-sell products, offering alternatives to customers when appropriate.
- Cross-functional collaboration to ensure all customer needs are met.
- Provides coaching and assistance to the team as necessary.
Salary : $18 - $22
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