What are the responsibilities and job description for the Enterprise Solutions Specialist position at Staffing Technologies?
The Client Issue Solution Specialist plays a pivotal role in driving business growth by building strong client relationships, identifying industry challenges, and proposing tailored consulting and IT solutions. This position requires a results-driven professional with expertise in ERP / SaaS, consulting, and the manufacturing industry. As a trusted advisor, you will collaborate with internal teams and partners to deliver innovative solutions that address client pain points. This hybrid role offers the opportunity to work in a dynamic environment with both domestic and international travel.
Role and Responsibilities
- Gather market intelligence and identify common industry issues and potential client needs to develop effective strategies.
- Build and maintain strong relationships with client management and operational teams in Sales & Marketing, Procurement, Manufacturing Execution, Production Control, and IT.
- Create, update, and share account plans for potential clients as directed by your supervisor.
- Report weekly activities and pipeline updates to your supervisor.
- Identify potential clients, cultivate a robust pipeline, and drive revenue growth.
- Collaborate with internal consulting and system implementation teams as well as ERP / SaaS partners to deliver insights into customer requirements.
- Propose tailored consulting and IT solutions to address client issues, leveraging industry expertise and close communication with stakeholders.
- Serve as a liaison between implementation teams and clients, ensuring seamless communication and prompt query resolution.
- Develop and continuously improve standardized processes and materials for maximum efficiency and effectiveness.
Key Responsibilities
Qualifications and Requirements
