What are the responsibilities and job description for the Bilingual Account Representative 1 position at StaffSource?
Job Description
Summary: The Bilingual Account Representative works in the Housing Servicing Department to deliver customer service via phone, fax, mail, or email. The Account Rep handles existing customer questions, complaints, and billing inquiries.
Essential Duties and Responsibilities:
Working with customers to bring their account up to date (accounts currently in collections).
Provides excellent customer service by assisting customers with questions, complaints, and billing questions.
Take inbound calls from customers and make outbound calls to customers.
Documenting and verifying all contacts
De-escalate situations involving dissatisfied customers by helping and supporting the customer.
Assists in the training of new employees.
Assist other departments as needed with translating for customers.
Comply with all internal and external regulations.
Performs other duties as assigned.
Qualifications
High School Diploma or GED equivalent Skills and Abilities
Bilingual - REQUIRED
Proficient in Microsoft office suite
Previous Collections Experience a Plus, But Not Required
Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.
Understand and comply with bank policy, laws, regulations as applicable to your job duties.
Company Description
StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.
Founded in 2003, StaffSource now has a 20 year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.
StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture. Founded in 2003, StaffSource now has a 20 year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.
Summary: The Bilingual Account Representative works in the Housing Servicing Department to deliver customer service via phone, fax, mail, or email. The Account Rep handles existing customer questions, complaints, and billing inquiries.
Essential Duties and Responsibilities:
Working with customers to bring their account up to date (accounts currently in collections).
Provides excellent customer service by assisting customers with questions, complaints, and billing questions.
Take inbound calls from customers and make outbound calls to customers.
Documenting and verifying all contacts
De-escalate situations involving dissatisfied customers by helping and supporting the customer.
Assists in the training of new employees.
Assist other departments as needed with translating for customers.
Comply with all internal and external regulations.
Performs other duties as assigned.
Qualifications
High School Diploma or GED equivalent Skills and Abilities
Bilingual - REQUIRED
Proficient in Microsoft office suite
Previous Collections Experience a Plus, But Not Required
Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.
Understand and comply with bank policy, laws, regulations as applicable to your job duties.
Company Description
StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture.
Founded in 2003, StaffSource now has a 20 year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.
StaffSource is committed to creating long-term partnerships where we can truly affect both clients’ and candidates’ lives for the better. Our success is rooted in matching talented professionals with environments that suit their goals, personalities, lifestyles, and skills. A perfect placement allows candidates to thrive in their new role and hiring managers to fill their openings with top talent that aligns with both the needs of their team and the company’s culture. Founded in 2003, StaffSource now has a 20 year company history with business units operating within Information Technology, Accounting and Finance, Sales, Executive Search and more. Still headquartered in Knoxville, TN and lead by our founder John Sharpe, we are now serving clients and candidates all across the United States. We conduct national, regional, and localized talent searches based on the specific needs of each client and the unique goals of top talent everywhere.
