Front Desk Associate

The Stage Coach Inn is an 84-room hotel. We are looking for fulltime Front Desk Associates to join our team in this beautiful town of West Yellowstone. This is a very unique opportunity for someone looking to relocate to West Yellowstone, MT, with many adventurous actives in our area during your off time. We do provide housing for full time employees and is located very close to work, dining, shopping, activities, and more!

Qualifications

• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must work well in stressful high-pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by guests.
• Must be able to work with and understand 10Key Calculator and basic functions.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Holds an understanding of hotel products and guest services
• Applicant must be over the age of 14 in order to be employed in the State of Montana
• Minors are not eligible for company housing unless their parents are also employed by the company and reside in company housing.
• Employees must be drug-free while on company premises, including housing.
• Employees serve guests regardless of race, creed, religion, age, sex, veteran status, disability, ancestry or national origin.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Greet and welcome all guests approaching the Front Desk maintaining a friendly and warm demeanor at all times.
• Maintain proper operation of the telephone switchboard and ensure that standards are met.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages mail and messages as needed to guests
• Use proper two-way radio etiquette at all times when communicating with other associates.
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Overnight shift

Work Location: In person

Salary : $15