Demo

Compliance Manager Claims/Quality Assurance- Greensboro, NC

Stake Center Locating
Greensboro, NC Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 3/20/2025

Compliance Manager Claims/Quality Assurance: Duties and Responsibilities

  • Manage daily operations of the claims/quality/compliance department.
  • Ensure all claims are reviewed, processed, and settled in a timely manner.
  • Establish and maintain effective relationships with customers, excavators, regulators, and other stakeholders.
  • Monitor and evaluate claims activity to ensure accuracy and compliance with customer contracts.
  • Resolve complex claims, issues, disputes, settlements, and legal cases.
  • Design, train and mentor claim staff as needed.
  • Provide periodic reports to senior management, regulatory bodies, AP, AR, and Customers.
  • Analyze internal business systems to ensure compliance with industry regulations and ethical standards.
  • Create, modify, update and implement the company’s policies.
  • Develop risk reduction strategies relative to damage prevention and regulatory concerns.
  • Develop and enforce quality assurance plans, processes and procedures.
  • Design control systems to address cases of violation of internal business policies.
  • Liaise with other departmental heads to ensure that all business operations are in line with business policies.
  • Advise the top management on business operations relating to damage prevention endeavors, regulatory risks and any other policy development.

Compliance Manager Claims/Quality Assurance: Requirements and Qualifications

  • Bachelor’s degree in a related field preferred
  • 5 years of experience in claims management preferred
  • Knowledge of insurance/claims/one call regulations and industry best practices
  • Regulatory experience equivalent to 2 years preferred
  • Excellent written and verbal communication skills
  • Able to work independently and manage multiple tasks
  • Proficient in Microsoft Office Suite
  • Some travel will be required

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