What are the responsibilities and job description for the Compliance Manager Claims/Quality Assurance- Greensboro, NC position at Stake Center Locating?
Compliance Manager Claims/Quality Assurance: Duties and Responsibilities
- Manage daily operations of the claims/quality/compliance department.
- Ensure all claims are reviewed, processed, and settled in a timely manner.
- Establish and maintain effective relationships with customers, excavators, regulators, and other stakeholders.
- Monitor and evaluate claims activity to ensure accuracy and compliance with customer contracts.
- Resolve complex claims, issues, disputes, settlements, and legal cases.
- Design, train and mentor claim staff as needed.
- Provide periodic reports to senior management, regulatory bodies, AP, AR, and Customers.
- Analyze internal business systems to ensure compliance with industry regulations and ethical standards.
- Create, modify, update and implement the companys policies.
- Develop risk reduction strategies relative to damage prevention and regulatory concerns.
- Develop and enforce quality assurance plans, processes and procedures.
- Design control systems to address cases of violation of internal business policies.
- Liaise with other departmental heads to ensure that all business operations are in line with business policies.
- Advise the top management on business operations relating to damage prevention endeavors, regulatory risks and any other policy development.
Compliance Manager Claims/Quality Assurance: Requirements and Qualifications
- Bachelors degree in a related field preferred
- 5 years of experience in claims management preferred
- Knowledge of insurance/claims/one call regulations and industry best practices
- Regulatory experience equivalent to 2 years preferred
- Excellent written and verbal communication skills
- Able to work independently and manage multiple tasks
- Proficient in Microsoft Office Suite
- Some travel will be required