Customer Service Specialist

Stamford Ford is a leading automotive dealership committed to providing outstanding customer service. We are seeking a motivated & customer-focused individual to join our Service BDC team! In this role, you will be responsible for handling incoming calls, performing outbound calls, & scheduling service appointments for our valued customers.

The Customer Service Specialist supports the Service department in achieving its goals by coordinating service appointments for customers & proactively reaching out to enhance their overall experience. If you are passionate about customer service, & have experience in BDC, a call center, telemarketing, and/or call routing - your experience will translate well!

2,000 Sign-On BONUS!!
Monday - Friday
7:00AM - 4:00PM or 8:30AM - 5:30PM (1hr. meal break)
Hourly Weekly & Monthly Incentive Performance Bonus

What We Offer:

• Motivating work environment with clear goals & opportunities for professional development & career growth
• Discounted pricing on purchase/lease & servicing of vehicle
• Dedicated leadership team
• 401(K) with match
• Health, dental, & vision insurance
• Paid time off; Vacation – Personal – Sick – Holidays

Job Duties & Responsibilities

• Answer incoming service department calls professionally and efficiently.
• Perform outbound calls to customers to schedule, confirm, and reschedule service appointments.
• Assist customers by providing information on vehicle maintenance and service needs.
• Accurately input customer information and service requests into the dealership’s CRM system.
• Follow up with customers to ensure satisfaction with service visits and promote future service appointments.
• Coordinate with service advisors and other departments to ensure a smooth customer experience.
• Meet or exceed department performance targets related to appointment scheduling and customer satisfaction.
• Maintain a friendly & professional demeanor with all customer interactions; providing courteous, prompt, & transparent communications at all times.
• Utilizes company communication software to manage all incoming calls / texts & emails.
• Maintains general knowledge of Ford products, features, and available services and benefits.

Qualifications

• Highschool diploma, GED, or equivalent
• Previous experience in a call center, customer service, or automotive environment is preferred.
• Excellent written & verbal communication & interpersonal skills.
• Ability to handle a high volume of inbound and outbound calls.
• Strong organizational skills with attention to detail.
• Proficiency with computers and CRM software (experience with dealership management systems is a plus).
• Ability to work independently and as part of a team.

Job Type: Full-time

Pay: $62,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Stamford, CT 06902: Relocate before starting work (Required)

Work Location: In person

Salary : $62,000 - $70,000