What are the responsibilities and job description for the Sales Support Coordinator position at Stampede Culinary Partners?
Summary With the main focus on in-house sales support, this entry-level role will work in conjunction with upper management, purchasing, outside sales, customer service, shipping, operations, quality assurance and accounting to help facilitate and foster Customer Satisfaction, Stampede's core value. This position serves as a stepping stone to gain exposure to various areas of our business and demonstrate high performance in order to be promoted into another position of interest (and fit) within the organization.
Essential Duties and Responsibilities of this position will include the following as well as other job related duties not assigned:
- Sales support for assigned sales representative(s) and all their respective customer account needs
- Assist with account set up
- Work directly with the sales team to prepare monthly pricing and product specification updates
- Coordinate PO's from time of receipt to delivery of product at the customer's facility. This will involve coordinating each order with all departments involved including Customer Service, Production, Quality Assurance and Shipping, ensuring the order process from start to finish is done with accuracy and in a timely fashion;
- Coordinate product issues and returns. This may include Quality Assurance holds, advising appropriate personnel of returns, processing returns to stock, obtaining management approval and ensuring proper credits were given;
- Assist in preparing power point presentations, coordinating mockups and packaging photo shoots;
- Coordinate getting competitive product samples, coordinating logistics for pick-up and payment;
- Assist with convention and trade show planning, obtaining information on tradeshow booths and assisting with travel arrangements;
- Review and maintain customer commitments, price list, new product rollout schedules and informing appropriate personnel of upcoming events;
- Alert supervisors and operations via memos of new deals and product and packaging needs;
- Track and monitor inventory levels as well as market trends, offering insights and/or
- suggestions for continuous improvement;
- Responsible for international exports, involving government documentation and working with USDA inspectors;
- Assist in running various reports for different departments as well as reports for customers;
- Miscellaneous to include searching for and sourcing new premiums, coordinating customer pickup/drop off and other duties as needed.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance is required.
Education and/or Experience
Bachelor's degree
Computer Skills
To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Order processing systems; Microsoft Office Word, Excel, Outlook and PowerPoint.
Certificates, Licenses, Registrations
None required.
Other Skills and Abilities
Excellent written and oral communication skills are a must. A professional and pleasant telephone voice/manner is essential. This person needs to be detail-oriented and organized. The ability to operate simple office equipment sufficiently is needed to perform the job.
Other Qualifications
Must be able to travel up to 20% of the time, potentially over weekends, as well as during the workweek.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. Position requires heavy use of keyboard. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
