What are the responsibilities and job description for the Customer Support Specialist - Accounts Payable position at Stampli?
About The Position
About Stampli
Stampli is an AI-powered Accounts Payable (AP) automation solution that doesn’t require rework to the customer’s enterprise resource planning (ERP) system. Our solution is designed to seamlessly integrate with over 70 ERPs, including Oracle NetSuite, Sage Intacct, SAP, Microsoft Dynamics, and many more, allowing our customers to deploy in days, not months.
As a leader in AP automation for 18 consecutive quarters according to G2 Crowd, Stampli is a comprehensive AP automation solution that centralizes communication, documentation, payments, corporate cards, and more – providing customers full visibility into all company spend.
We have an excellent culture and a vibrant location in downtown Mountain View, Nashville, and Austin (new!). Stampli has won several Comparably awards, including: Best Company Outlook, Best Company Work-Life Balance, Best Company Compensation, Best Company Happiness, and Best Company Perks & Benefits.
About The Position
We are looking for curious and energetic individuals with a background in Accounts Payable, eager to channel their expertise in a new, exciting setting. If you’re looking to apply your AP skills within the world of technology, then Stampli’s Customer Support Specialist could be the role for you!
As a Customer Support Specialist, you will be an expert on Stampli‘s Accounts Payable Automation Platform for new and current customers, and help them with all aspects of support, onboarding, training and customer success. This primarily includes working with our customers directly via our chatbox, Intercom, and simple integration to accounting systems such as NetSuite, Sage Intacct and QuickBooks. Experience with at least one of these systems is a big plus!
This is a hybrid role with 2 days in office based in our downtown Austin, TX location.
Requirements
You will have:
About Stampli
Stampli is an AI-powered Accounts Payable (AP) automation solution that doesn’t require rework to the customer’s enterprise resource planning (ERP) system. Our solution is designed to seamlessly integrate with over 70 ERPs, including Oracle NetSuite, Sage Intacct, SAP, Microsoft Dynamics, and many more, allowing our customers to deploy in days, not months.
As a leader in AP automation for 18 consecutive quarters according to G2 Crowd, Stampli is a comprehensive AP automation solution that centralizes communication, documentation, payments, corporate cards, and more – providing customers full visibility into all company spend.
We have an excellent culture and a vibrant location in downtown Mountain View, Nashville, and Austin (new!). Stampli has won several Comparably awards, including: Best Company Outlook, Best Company Work-Life Balance, Best Company Compensation, Best Company Happiness, and Best Company Perks & Benefits.
About The Position
We are looking for curious and energetic individuals with a background in Accounts Payable, eager to channel their expertise in a new, exciting setting. If you’re looking to apply your AP skills within the world of technology, then Stampli’s Customer Support Specialist could be the role for you!
As a Customer Support Specialist, you will be an expert on Stampli‘s Accounts Payable Automation Platform for new and current customers, and help them with all aspects of support, onboarding, training and customer success. This primarily includes working with our customers directly via our chatbox, Intercom, and simple integration to accounting systems such as NetSuite, Sage Intacct and QuickBooks. Experience with at least one of these systems is a big plus!
This is a hybrid role with 2 days in office based in our downtown Austin, TX location.
Requirements
You will have:
- Minimum 1 year Accounts Payable experience
- Excellent troubleshooting skills
- Organized, curious, and motivated to learn
- Experience with Purchase Orders
- Experience with ERP's (Sage Intacct, QuickBooks, Oracle NetSuite)
- Bachelor’s Degree
- Loves technology
- Service oriented and collaborative
- Positive energy
- Experience nurturing relationships with vendors
- Knows their debits and credits (and has done postings before)
- English fluency
- Stock Options
- Full medical, dental, and vision insurance
- 401(k)
- Quarterly Bonus
- Opportunities for internal promotions
- Strong and experienced leadership that supports your growth and success
- Hybrid work schedule (2 days a week in office)
- Free snacks, beverages, catered meals, happy hour and team events
- Open concept and modern work environment
- An inclusive, tight knit, and exciting start-up environment culture that offers career and personal growth
