What are the responsibilities and job description for the Customer Service Representative position at Stan's Heating, Air, Plumbing, and Electrical?
Customer Service Representative
Location: Austin, TX
Are you someone who provides service with a smile?
Do you enjoy working with people and building lasting relationships? Looking for a job at a growing company with plenty of opportunities for advancement? If you said yes, we want YOU on our team!
Stan’s Heating and Air is actively seeking a highly-talented Customer Service Representative to help elevate our customer service experience. PLEASE NOTE: This is an ONSITE position.
Please note the following work schedule for this opening:
During the summer season hours will be 11am-8pm, in the “off” season the hours will be 9am-6pm.
What You’ll Do:
As a Customer Service Representative, you’ll be the first point of contact for our customers, leaving a positive, lasting impression of Stan’s Heating and Air. Your role will be crucial in building strong customer relationships and ensuring every interaction is handled professionally.
- Answer incoming calls from customers and convert them into booked appointments
- Make outbound calls to schedule appointments and follow-up on customer satisfaction
- Accurate data entry into our customer database
- Collaborate with all departments to ensure smooth customer interactions
- Participate in ongoing training to grow professionally
- Stay calm and professional in high-stress situations
- Go above and beyond to exceed customer expectations
- Follow up to ensure customer satisfaction with completed services
Who We Are:
Stan’s Heating and Air, based out of Austin, TX, is a well-established and trusted home services company known for delivering exceptional service. We are growing rapidly and looking for enthusiastic Customer Service Representatives to join our expanding team.
At Stan’s Heating and Air, we believe in taking care of our employees so they can take care of our customers. Everybody wins!
What We’re Looking For:
- Proficiency with computers (Microsoft Office)
- Telephone sales experience (preferably in a service environment)
- Strong communication skills (oral, written, and over the phone)
- A positive, friendly, and empathetic demeanor
- A self-starter who works well independently and on a team
- Excellent problem-solving and prioritization skills
- Sales experience is a plus!
- Ability to multi-task and pay attention to detail
Education & Experience:
- High School Diploma or equivalent required
- Associate or Bachelor’s degree preferred
Compensation & Benefits:
- $18 - $20 per hour
- Competitive Benefits:
- Dental, Vision, and Healthcare Plans
- 401(k) Matching
- Short-Term & Long-Term Disability
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Employee Assistance Program (EAP)
Why Join Stan’s Heating and Air?
At Stan’s Heating and Air, we don’t just offer a job—we offer a career where you will be valued by your team and customers. Your hard work will have a direct impact on our company’s success, and there are plenty of opportunities to grow professionally!
If you’re ready to be part of a company where you matter, apply now and start your journey with Stan’s Heating and Air!
Disclaimer: The job description above is not exhaustive of all responsibilities, skills, efforts, or working conditions associated with this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
EOE
Salary : $18 - $20
