Quality Assurance Officer

Job Description

To provide a quality assurance function for SBO Operations and its value chain to monitor and evaluate the quality of Operations’ activities in alignment with the relevant standards and frameworks. To analyse trends/patterns, conduct root cause analysis, generate reports and provide mentoring on areas of concern and prepare recommendations for improvements.

Qualifications

Experience Required

• 3-4 years in Banking Operations
  
  

Key Outputs

• Conduct calibration sessions by verifying that Operations’ staff are undertaking their tasks in accordance with procedures and policies
• Review Operations’ procedures and support with completing amendments where issues are identified.
• Conduct coaching sessions for the team that addresses non-compliance to the business processes in order to enhance performance.
• Enhance understanding of all appropriate regulations and processes by interacting with compliance team to ensure QA processes are aligned with relevant rules and regulations.
• Execute on special projects in Operations in collaboration with relevant teams.
  
  

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Documenting Facts
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Pursuing Goals
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards
  
  

Technical Competencies

• Compliance
• Customer Reception and Channelling
• Customer Understanding (Business Banking)
• Product and Services Knowledge
• Risk Awareness
• Risk Identification
• Risk Reporting
  
  

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