What are the responsibilities and job description for the CUSTOMER CARE COORDINATOR - Healthcare Exp a plus!!! position at Stance Health Solutions (Western)?
Job Description
Job Description
Description : Position Overview :
The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders / calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders / calls.
Essential Job Functions :
- Receive incoming orders / communication via fax, email, or other platforms from referral sources and customers
- Answer high volume of incoming telephone calls from referral sources and customers
- Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company
- Verify insurance eligibility and coverage
- Provide exceptional customer service while speaking on the phone
- Complete member intake, create and schedule orders accurately based on established quality assurance standards
- Ensure data is entered accurately and in a time-sensitive manner
- Inform patients of applicable copays, financial obligations, purchase vs rental options
- Completely document patients’ account with proper notes and account updates
- Follow up on all open tasks in a timely manner
- Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
- Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
- Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
- Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
- Reports to work daily, on time, and ready to work
- Must participate in mandatory on-call and call-back program to respond to emergencies
NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Requirements :
Minimum Qualifications :
