Warranty Specialist- Paint & Drywall

Description

General Statement of Job: 

Warranty Specialist is responsible for gathering, reviewing, and disseminating information to the Production Team and Senior Management, this includes making sure projects are fully documented and communicated to the Production Team, providing them with Plans, Selections, and updated Scheduling.

Essential Job Functions: 

• Review Builder Portals and create work orders / job files based on plans and selections.
• Monitor Builder Portals to ensure production schedules are kept current for assigned builders
• Communicates with customers on scheduling and any needed changes
• Serves as liaison to the construction field management regarding scheduling
• Serves advocate for the customer, gathering and disseminating information
• Confirms job-readiness with customers
• Serves as back up to other Account Coordinators when they are out of work
• Maintains builder relationship by responding to all inquiries and documenting any action.
• Responds to builder/field inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying builders understanding of information and answer.
• Records all builder communication by documenting and tracking all inquiries.
• Frequently communicates with customers, managers, field employees on status of projects.  Must be able to exchange accurate information in these situations.
• Other functions as assigned

Qualifications

Education, Experience, and Training: 

• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.).
• Strong computer skills (MS Suite)
• Knowledge of Sage Preferred but not required.
• Knowledge and utilization of Supply Pro and Build Pro strongly preferred.

Standards of Performance: 

• Demonstrate informative and professional assistance when working with customers, vendors, and team members.
• Act independently and originate new approaches to problems.
• Maintain initiative to preserve the flow of work.
• Work under stress with commitment to deadlines.
• Sustain interpersonal relationships, which encourage openness, candor, and trust, both internally and externally.
• Complete tasks in an accurate and timely manner.
• Maintain Company information in a confidential manner.
• Attends work regularly and on time with a minimum of tardiness and absences and adheres to Company policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time-off requests.
• Willingness to embrace change in a growing company
• Ability to efficiently manage multiple tasks
• Ability to work accurately and independently
• Excellent written and verbal communication skills
• Ability to learn new methods & systems required to adapt to changes in the work environment
• Accurate, organized and detail oriented with exceptional follow up skills
• Strong phone etiquette

Mental and Physical Requirements: 

• Must be able to remain in a stationary position 75% of the time
• Constantly operate a computer and other office machinery
• Must be able to ascend/descend stairs to access workspace

Working Environment and Conditions: 

• This position requires working in an indoors environment and cubicle type workspace
• Location of primary workspace requires climbing a flight of stairs

Tools and Equipment: 

• Office equipment such as computers, printers, copiers