Manager CRM, Customer Management and Automation

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more; including internationally in Mexico and India.

The CRM Manager will oversee the implementation, maintenance, and optimization of the Microsoft Dynamics solution, leading a cross-functional team to build a best-in-class CRM system for Sales, Marketing, Service, and other departments. The role involves aligning business processes with technical solutions, ensuring governance, and driving continuous improvement. Collaboration with business leaders, IT stakeholders, and product managers is crucial.

Responsibilities

• Lead and mentor a team of IT professionals, ensuring high performance and professional growth.
• Manage the implementation, integration, configuration, and maintenance of the CRM system.
• Collaborate with users to understand business needs and optimize CRM functionality.
• Ensure solutions align with IT architecture and comply with regulatory guidelines.
• Provide oversight for CRM-related projects, monitoring progress, timelines, and budget.
• Train and support team members, fostering a positive and collaborative work environment.

Skills & Qualifications

• 8 years of experience overseeing CRM solutions development and implementation.
• 5 years managing Microsoft Dynamics 365 CRM platform.
• Experience in leading and developing high-performing technology teams.
• Strong functional and technical analysis/design skills, with proven problem-solving abilities.
• Excellent communication and presentation skills, able to work effectively with stakeholders at all levels.
• Broad business knowledge and leadership skills.
• Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field.
• 6 years of CRM experience.
• 2 years leading Power Platform solutions.

Preferred Skills

• Familiarity with DevSecOps or enterprise planning and delivery tools.
• Expertise in no-code/low-code solutions and application modernization concepts.

Additional Details
The base range for this is 170k - 180k salary, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!