What are the responsibilities and job description for the Account Executive position at Standard Supply and Distributing Company Inc.?
Job Title: Account Executive – Sales Support
Job Type: Full-Time
About Us
Bartos Industries has been serving engineers, architects, owners, and contractors as a manufacturer’s representative since 1964. Our broad product offering of air movement, air treatment, and noise/vibration elimination equipment is without peer in our market.
Engineered. Excellence. Delivered.
Bartos has many divisions that work as one cohesive team on your behalf.
About The Opportunity
Job Summary:
The Account Executive is an integral part of the Sales Department, acting as the liaison between customers and sales representatives. This role requires a combination of loyalty, dependability, and the ability to handle multiple tasks simultaneously. Strong organizational skills, attention to detail, and a positive attitude are essential. Attendance and punctuality are crucial, as this position serves as the primary point of contact for both customers and the sales team.
Key Responsibilities
Customer & Sales Support:
Benefits
We recognize people as our most valuable asset. Our competitive salary and benefits package include 401K, dental insurance, medical insurance, prescription drug coverage; a vision-care plan, paid company holidays and paid vacations.
Job Type: Full-Time
About Us
Bartos Industries has been serving engineers, architects, owners, and contractors as a manufacturer’s representative since 1964. Our broad product offering of air movement, air treatment, and noise/vibration elimination equipment is without peer in our market.
Engineered. Excellence. Delivered.
Bartos has many divisions that work as one cohesive team on your behalf.
- Professional sales engineers that work closely with the design architects, specifying engineers, and contractors from the project inception phase to the final phases of construction
- A fully trained and qualified inside sales, take-off, and estimating department
- Bartos Air Solutions (BAS) , for all your aftermarket needs
- Two local fully stocked warehouses for convenient pick-up of grilles, filters, ventilation and heating equipment, and vibration isolation supplies.
- Architectural Sales division, specializing in the specification and sale of architectural and structural acoustic equipment and assemblies
About The Opportunity
Job Summary:
The Account Executive is an integral part of the Sales Department, acting as the liaison between customers and sales representatives. This role requires a combination of loyalty, dependability, and the ability to handle multiple tasks simultaneously. Strong organizational skills, attention to detail, and a positive attitude are essential. Attendance and punctuality are crucial, as this position serves as the primary point of contact for both customers and the sales team.
Key Responsibilities
Customer & Sales Support:
- Serve as the point of contact for customers, maintaining strong communication and relationships.
- Assist salespeople by tracking orders, following up on shipments, and ensuring customer satisfaction.
- Communicate directly with customers more frequently than sales representatives to address inquiries and concerns.
- Support outside sales efforts by providing accurate documentation and processing tasks.
- Identify the root of customer issues and provide appropriate resolutions.
- Order entry , filing, and maintaining accurate customer records.
- Track shipments and ensure timely delivery by coordinating with warehouses.
- Manage drop shipments, working closely with warehouse teams.
- Process returns efficiently and clarify the return process for salesmen.
- Handle warranty parts orders and ensure timely resolutions.
- Maintain dummy tickets, ensuring proper record-keeping and attention to detail.
- Document sales processes, providing clear records of interactions and resolutions.
- Email management , including handling salesmen's inboxes and addressing customer concerns.
- Verify acknowledgments and process all necessary sales documents.
- Coordinate appointment scheduling for product issues or installations.
- Assist with inventory management, including handling Green Heck stock products in the warehouse.
- Strong communication skills – ability to interact professionally with customers and internal teams.
- Exceptional organizational skills and attention to detail.
- Comfortable delivering bad news while maintaining professionalism.
- Proven ability to work independently without micromanagement.
- Problem-solving mindset – able to identify and resolve issues efficiently.
- Proficiency in Microsoft Word, Excel, Outlook, and Access.
- Ability to prioritize tasks effectively in a fast-paced environment.
- 4-year college degree preferred but not required.
- 0-3 years of experience in a customer service, sales support, or administrative role.
- 5 days onsite during the initial training period.
- After training, 1 remote day per week is allowed.
- Independent work environment – get trained, then work without micromanagement.
- Diverse tasks – no two days are the same.
- Our values – “God, Family, Career” shapes everything we do.
Benefits
We recognize people as our most valuable asset. Our competitive salary and benefits package include 401K, dental insurance, medical insurance, prescription drug coverage; a vision-care plan, paid company holidays and paid vacations.
