Account Executive

Job Title: Account Executive – Sales Support

Job Type: Full-Time

About Us

Bartos Industries has been serving engineers, architects, owners, and contractors as a manufacturer’s representative since 1964. Our broad product offering of air movement, air treatment, and noise/vibration elimination equipment is without peer in our market.

Engineered. Excellence. Delivered.

Bartos has many divisions that work as one cohesive team on your behalf. 

• Professional sales engineers that work closely with the design architects, specifying engineers, and contractors from the project inception phase to the final phases of construction 
• A fully trained and qualified inside sales, take-off, and estimating department 
• Bartos Air Solutions (BAS), for all your aftermarket needs 
• Two local fully stocked warehouses for convenient pick-up of grilles, filters, ventilation and heating equipment, and vibration isolation supplies. 
• Architectural Sales division, specializing in the specification and sale of architectural and structural acoustic equipment and assemblies

Bartos Industries brings you the finest quality products from the best manufacturers in the air movement and treatment, architectural acoustics, and vibration elimination markets. We place great value on our customers and their needs, and strive to meet those needs in a timely and professional manner. You and your projects deserve the best in product and service. Settle for nothing less than Bartos Industries.

About the Opportunity

Job Summary:

The Account Executive is an integral part of the Sales Department, acting as the liaison between customers and sales representatives. This role requires a combination of loyalty, dependability, and the ability to handle multiple tasks simultaneously. Strong organizational skills, attention to detail, and a positive attitude are essential. Attendance and punctuality are crucial, as this position serves as the primary point of contact for both customers and the sales team.

Key Responsibilities:

Customer & Sales Support:

• Serve as the point of contact for customers, maintaining strong communication and relationships.
• Assist salespeople by tracking orders, following up on shipments, and ensuring customer satisfaction.
• Communicate directly with customers more frequently than sales representatives to address inquiries and concerns.
• Support outside sales efforts by providing accurate documentation and processing tasks.
• Identify the root of customer issues and provide appropriate resolutions.

Order Processing & Documentation:

• Order entry, filing, and maintaining accurate customer records.
• Track shipments and ensure timely delivery by coordinating with warehouses.
• Manage drop shipments, working closely with warehouse teams.
• Process returns efficiently and clarify the return process for salesmen.
• Handle warranty parts orders and ensure timely resolutions.
• Maintain dummy tickets, ensuring proper record-keeping and attention to detail.
• Document sales processes, providing clear records of interactions and resolutions.

Administrative & Operational Tasks:

• Email management, including handling salesmen's inboxes and addressing customer concerns.
• Verify acknowledgments and process all necessary sales documents.
• Coordinate appointment scheduling for product issues or installations.
• Assist with inventory management, including handling Green Heck stock products in the warehouse.

Requirements:

• Strong communication skills – ability to interact professionally with customers and internal teams.
• Exceptional organizational skills and attention to detail.
• Comfortable delivering bad news while maintaining professionalism.
• Proven ability to work independently without micromanagement.
• Problem-solving mindset – able to identify and resolve issues efficiently.
• Proficiency in Microsoft Word, Excel, Outlook, and Access.
• Ability to prioritize tasks effectively in a fast-paced environment.

Education & Experience:

• 4-year college degree preferred but not required.
• 0-3 years of experience in a customer service, sales support, or administrative role.

Work Schedule:

• 5 days onsite during the initial training period.
• After training, 1 remote day per week is allowed.

Why Join Us?

• Independent work environment – get trained, then work without micromanagement.
• Diverse tasks – no two days are the same.
• Our values – “God, Family, Career” shapes everything we do.

If you’re a detail-oriented, proactive problem solver who thrives in a customer-facing role, we’d love to have you on our team!

Benefits

We recognize people as our most valuable asset. Our competitive salary and benefits package include 401K, dental insurance, medical insurance, prescription drug coverage; a vision-care plan, paid company holidays and paid vacations.