Director of Collections

Director of Member Solutions Opportunity at Stanford Federal Credit Union! 

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. 

Stanford FCU is a $4 billion company with a global reach of over 88,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

The Director of Member Solutions (Collections) is responsible for the strategic leadership and active management of the Member Solutions team, ensuring a financially sound loan portfolio through effective delinquency control. This includes oversight of Residential Mortgage Loans, Private Student Loans, Consumer Loans, Credit Card accounts, and Negative Shares.
 
 This role directs and coordinates team activities related to collections, loss mitigation, and delinquency control, implementing best practices to minimize losses while maintaining a high standard of member service. The Director is responsible for coaching and training staff to ensure consistent performance and achievement of departmental goals.
 
 Additional responsibilities include overseeing workflow distribution, optimizing processes through technology, leading department projects, and ensuring compliance with regulatory requirements.

Who YOU are:  

• Bachelor’s degree and 8-10 years’ experience in Collections or a combination of education and experience. 
• Strong leadership, verbal, and written communication abilities. 
• Proficiency in Microsoft Office and basic statistical/data analysis. 
• Knowledge of state and federal collection laws, including Bankruptcy Laws, FDCPA and FCRA. 
• Strong attention to detail with the ability to analyze financial data and compliance documents.
• Prior experience with the Temenos Collections platform is a plus.

What YOU’LL do:

• Oversee the collection and loss mitigation functions, ensuring effective execution of responsibilities.
• Hire, train, and manage staff while providing continuous coaching and performance evaluations.
• Participate actively in department workflows, including queue management, member escalations, and account handling.
• Develop strategies to address negative trends, identifying risk factors and areas for improvement.
• Utilize the nCino and Temenos reporting platform to analyze and present monthly performance reports to senior management.
• Oversee post-charge-off processes, including credit reporting and the use of e-Oscar systems.
• Assess and respond to member inquiries regarding loss mitigation relief, loan modifications, and credit reporting concerns.
• Ensure compliance with all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Update collections policies and procedures to align with regulatory requirements and industry best practices
• Assign responsibility for fraud investigations and recommends appropriate legal action for collections.
• Ensure Bankruptcy claims and processes are managed effectively and in line with regulations. 
• Prepare legal documentation for collections and represents the credit union in legal proceedings when directed.
• Conduct thorough analysis of mortgage foreclosure cases, including reviewing borrower credit history, payment patterns, and financial stability
• Process Improvement, Vendor Management & Product Leadership 

Some of our benefits for YOU:   

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Quarterly incentives up to 10% of your salary (based on position)
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Employee recognition program with cash incentives 
• Commute benefits up to $900 per year 
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability 
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this awesome opportunity (or know somebody who is) please contact us today! 

Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. 

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.

Salary : $900 - $5,200