What are the responsibilities and job description for the Director, North America Fulfillment & Operations position at Stanley 1913?
About Us
Stanley is defined by Creativity, Building and Invention. Driven by purpose, passion and performance. Obsessed with making a difference. And keeping our promises. Proud of our yesterday. And focused on building the team of tomorrow.
Position Overview
This is a unique opportunity to shape the future of Stanley’s North American fulfillment and distribution operations. As the Director, you will oversee our eCommerce fulfillment, B2B distribution, and inventory management. You will play a pivotal role in ensuring that our customers and consumers receive flawless service, and you will drive continuous improvement in our operations.
What You'll Do
Salary Range
$170,000—$200,000 USD
Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach recruiting@stanley1913.com.
Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.
About HAVI
HAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s business units include Supply Chain, tms and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain capabilities, brand defining marketing and promotion services and innovative consumer products. For more information, please visit HAVI.com, tmsw.com and stanley1913.com.
Stanley is defined by Creativity, Building and Invention. Driven by purpose, passion and performance. Obsessed with making a difference. And keeping our promises. Proud of our yesterday. And focused on building the team of tomorrow.
Position Overview
This is a unique opportunity to shape the future of Stanley’s North American fulfillment and distribution operations. As the Director, you will oversee our eCommerce fulfillment, B2B distribution, and inventory management. You will play a pivotal role in ensuring that our customers and consumers receive flawless service, and you will drive continuous improvement in our operations.
What You'll Do
- Develop and implement data-driven Fulfillment and Distribution strategies, using analytics to monitor performance metrics and drive customer satisfaction and efficiency.
- Lead all aspects of B2B and D2C fulfillment execution, setting performance goals for fulfillment and service providers. Track and analyze key daily, weekly, and monthly performance metrics to ensure partners meet data-informed targets.
- Identify new opportunities for continuous improvement and scalability. Collaborate with the Technology team to inform the Fulfillment technology roadmap based on customer demand patterns and performance insights.
- Align systems, tools, and business processes with company financial objectives and customer-centric goals. Measure success through customer satisfaction and relevant metrics related to operational performance.
- Partner with colleagues across departments (sales, marketing, supply chain, tech, and finance) to use customer insights and data-centric solutions for decision-making, business growth, and meeting evolving customer needs.
- Lead the annual budgeting and quarterly re-forecasting for fulfillment-related supply chain general and administrative expenses. Embed financial expertise to optimize cost efficiency while meeting customer service expectations.
- Drive continuous process improvements by collaborating with cross-functional teams to innovate fulfillment alternatives that improve customer happiness and operational efficiency.
- Indirectly lead, motivate, and influence a global supply chain team, spanning multiple regions and cultures.
- Travel up to 30%.
- Bachelors degree in business, supply chain, logistics, operations management, or related areas is required; equivalent experience, such as an MBA, is also acceptable.
- 12 years of global operational experience in ecommerce and B2B fulfillment/distribution.
- 10 years management experience, across global regions
- Excel proficiency is required. Deep knowledge of ecommerce Fulfillment operations and systems at scale, such as warehouse management systems (WMS) and inventory management systems (IMS).
- Experience creating standard operating procedures for ecommerce Fulfillment, collaborating with business and 3PL partner teams.
- Experience in analyzing metrics and data-driven decision-making.
Salary Range
$170,000—$200,000 USD
Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach recruiting@stanley1913.com.
Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.
About HAVI
HAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s business units include Supply Chain, tms and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain capabilities, brand defining marketing and promotion services and innovative consumer products. For more information, please visit HAVI.com, tmsw.com and stanley1913.com.
Salary : $170,000 - $200,000
