What are the responsibilities and job description for the Knowledge Management Specialist position at Stanley 1913?
About Us
Stanley is defined by Creativity, Building and Invention. Driven by purpose, passion and performance. Obsessed with making a difference. And keeping our promises. Proud of our yesterday. And focused on building the team of tomorrow.
Position Overview:
We are seeking a diligent Knowledge Manager to implement and oversee the systems that facilitate the gathering, organization and dissemination of knowledge within our organization.
The Knowledge Manager responsibilities include developing and implementing knowledge management strategies, creating a collaborative environment for knowledge sharing, and tracking the effectiveness of knowledge management initiatives.
Our ideal candidate is an expert at creating systems that enable the efficient use and exchange of both tacit and explicit knowledge. This role will be a key partner and necessary resource to the Customer Sucess Leadership team whose mission is to create, innovate and build a new customer success standard that represents the Stanley1913 brand. This role serves to ensure that the organization's knowledge base is effectively used to maximize operational efficiency and foster innovation.
Responsibilities
- Develop and implement knowledge management strategies and processes.
- Identify and map key areas of knowledge within the organization.
- Facilitate the creation of a knowledge sharing culture within the organization.
- Implement systems for capturing, storing, and retrieving knowledge.
- Ensure that knowledge management systems are user-friendly and accessible.
- Coordinate with different departments to gather and disseminate knowledge.
- Track and report on the effectiveness of knowledge management initiatives.
- Other duties as assigned
Knowledge/Skills/Abilities
- Proven experience as a Knowledge Manager or similar
- Experience in developing and implementing knowledge management strategies and processes
- Strong analytical skills
- Excellent critical thinking, problem solving, and decision-making skills
- Strong understanding of knowledge management principles
- Outstanding communication and interpersonal abilities
- Exceptional attention to detail and organization
Qualifications:
- Bachelor's degree in related field or equivalent education and experience
- 3-5 years of experience in implementing KM strategies.
- Experience in building KM programs in the customer success industry or within technical groups within a large, global organization
- Experience communicating with and influencing senior leadership as well as framing discussions to gain valuable feedback and experience
- Ability to thrive in a fast paced, multifaceted work environment and can multi-task and keep on top of priorities while accomplishing the details of the task at-hand and delivering key responsibilities on time
Travel: Minimal but may require occasional international travel
#LI-hybrid
Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach recruiting@stanley1913.com.
Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.
About HAVI
HAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI's business units include Supply Chain, tms and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain capabilities, brand defining marketing and promotion services and innovative consumer products. For more information, please visit HAVI.com, tmsw.com and stanley1913.com.
