What are the responsibilities and job description for the Senior Fulfillment Operations Manager position at Stanley 1913?
About Us
Stanley is defined by Creativity, Building and Invention. Driven by purpose, passion and performance. Obsessed with making a difference. And keeping our promises. Proud of our yesterday. And focused on building the team of tomorrow.
Position Overview
Stanley’s business is growing, and we are building our supply chain capabilities to ensure our consumers can quickly find the right product for them. We are looking for a proactive and highly organized Fulfillment Senior Operations Manager with a strong background in personalization, customization fulfillment operations, and account management. In this role, you will be the key interface between Stanley eCommerce, Sales/Business Development, and our 3rd party logistics (3PL) providers. This role requires outstanding interpersonal skills, problem-solving abilities coupled with a strong understanding of supply chain management, fulfillment principles, and product customization.
What You'll Do
Salary Range
$145,000—$165,000 USD
Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com.
Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.
About HAVI
HAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s business units include Supply Chain, tms and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain capabilities, brand defining marketing and promotion services and innovative consumer products. For more information, please visit HAVI.com, tmsw.com and stanley1913.com.
Stanley is defined by Creativity, Building and Invention. Driven by purpose, passion and performance. Obsessed with making a difference. And keeping our promises. Proud of our yesterday. And focused on building the team of tomorrow.
Position Overview
Stanley’s business is growing, and we are building our supply chain capabilities to ensure our consumers can quickly find the right product for them. We are looking for a proactive and highly organized Fulfillment Senior Operations Manager with a strong background in personalization, customization fulfillment operations, and account management. In this role, you will be the key interface between Stanley eCommerce, Sales/Business Development, and our 3rd party logistics (3PL) providers. This role requires outstanding interpersonal skills, problem-solving abilities coupled with a strong understanding of supply chain management, fulfillment principles, and product customization.
What You'll Do
- Oversee key 3PL performance in our fulfillment network, focusing on customization and serving as the main link between Stanley Supply Chain and our 3PL partners.
- Customization includes, but is not limited to, laser etching, pad printing, embroidery, and kitting.
- Lead all aspects of communications, reporting, and critical issues to ensure day-to-day operations run efficiently. Conduct regular reviews and audits of 3PL performance with collaborators to maintain alignment on near-term requirements and solutions.
- Work closely with internal team members and 3PL partners to improve current operations. Identify opportunities for continuous improvement and drive the implementation of workflow, process changes, and customization improvements.
- Monitor contract compliance of 3PL’s and resolve any contractual issues that may arise. Resolve any other account issues in a timely manner as they arise.
- Stay current on industry trends to serve as an informed resource for both clients and internal teams.
- Oversee key 3PL performance in our fulfillment network, focusing on customization and serving as the main link between Stanley Supply Chain and our 3PL partners.
- Customization includes, but is not limited to, laser etching, pad printing, embroidery, and kitting.
- Lead all aspects of communications, reporting, and critical issues to ensure day-to-day operations run efficiently. Conduct regular reviews and audits of 3PL performance with collaborators to maintain alignment on near-term requirements and solutions.
- Work closely with internal team members and 3PL partners to improve current operations. Identify opportunities for continuous improvement and drive the implementation of workflow, process changes, and customization improvements.
- Monitor contract compliance of 3PL’s and resolve any contractual issues that may arise. Resolve any other account issues in a timely manner as they arise.
- Stay current on industry trends to serve as an informed resource for both clients and internal teams.
- Bachelor's degree or equivalent experience in supply chain management, business administration, or a related field.
- 10 years of professional Supply Chain Management experience, at least 5 of which have been in a fulfillment operations leadership role.
- 2 years of people management experience.
- Proven experience specifically but not limited to laser etch, pad print, kitting, and embroidery.
- Knowledge of laser machines required, with Trotec machinery a plus.
- Proven track record of successfully managing a 3PL partner or network.
- Demonstrated capability in negotiation and networking.
- Excellent problem-solving and organizational skills.
- Knowledge of warehouse operations and familiarity with warehouse management systems (WMS).
Salary Range
$145,000—$165,000 USD
Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com.
Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.
About HAVI
HAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s business units include Supply Chain, tms and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain capabilities, brand defining marketing and promotion services and innovative consumer products. For more information, please visit HAVI.com, tmsw.com and stanley1913.com.
Salary : $145,000 - $165,000
