What are the responsibilities and job description for the IT Business Support Manager (Applications & Workplace) position at Stanley?
Mission
Are you a tech-savvy problem-solver who's ready to make a real impact? Stanley / Stella is looking for an enthusiastic IT Support Manager to join our growing US team in Los Angeles. This is a fantastic opportunity for someone with a solid IT foundation, with a techno / functional profile with a strong services mentality, willing to work in a dynamic and growing environment.
In this role, you'll be the go-to person for all things IT in our LA office-helping your colleagues with everything from troubleshooting laptops to supporting key business applications like ERP and CRM. You'll work closely with our HQ IT team in Europe, learning from experienced professionals and helping us expand our presence in the US.
We're looking for someone who thrives in a fast-paced, collaborative environment and isn't afraid to roll up their sleeves. If you're passionate about technology, eager to learn, and excited to grow your career with a company that values sustainability and innovation, we'd love to hear from you!
Main responsibilities
Applications Support
- Working with Key Users (1 st level support) to provide support for ERP (Infor M3), CRM, Magento eCommerce : Provide advanced support (2nd level), ensuring functionality, stability, and issue resolution
- BI and Reporting Tools : Support reporting processes
- Supporting dealers to implement ST / ST APIs or EDI flows
- Supporting & enabling collaboration with external parties (3PL; Distributor)
- Collaborate with HQ and software vendors to optimize application performance and implement system updates or new functionalities required for US market
Infrastructure Management
User Support
Operations and Continuous Improvement
Your profile
