What are the responsibilities and job description for the Sample Customer Service Representative position at Stanton Carpet?
Job Duties:
- Entering of Sample Orders on the AS400 placed by customers via the phone, email, or fax following policies established by the organization.
- Researching and responding to sample inventory requests.
- Researching and responding to sample shipment status requests and tracking of sample shipments via small package and common carrier.
- Assist with working reports, pulling labels from stock, and any other special projects as required to support the Sample Department and Shipping operations.
- Assist Sales with Sample issues.
- Help release and manage sample orders.
Qualifications:
- Good oral and written communication skills with a demonstrated ability to interact effectively and pleasantly with customers and with individuals at all levels of the organization.
- Ability to type quickly and accurately while speaking with customers on the phone.
- Ability to navigate and organize emails using MS Outlook.
- Good organizational skills with the ability to manage time effectively. Ability to schedule and prioritize work, identifying potential problems and implementing solutions before they occur.
- Extreme attention to detail and timely follow-up required to ensure success.
- Some experience with MS Office is a plus.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Calhoun, GA 30701: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
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