What are the responsibilities and job description for the Customer Service Liaison position at Stanton?
Job Description
We are seeking a highly organized and detail-oriented Customer Service Liaison to join our team at Stanton. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients via phone and email.
The ideal candidate will possess excellent communication skills, with the ability to effectively interact with customers and internal stakeholders alike. Experience with order entry systems and Microsoft Office is preferred but not required.
In this role, you will:
- Process sales orders and order changes, including quotes and shipment confirmations.
- Manage high volumes of customer inquiries via phone and email.
- Assist with research and resolution of inventory and shipment-related issues.
- Support special projects and reports to enhance the customer experience.
To succeed in this position, you must possess strong organizational skills, with the ability to prioritize tasks and manage time effectively. Extreme attention to detail and timely follow-up are essential to ensure exceptional customer satisfaction.
