What are the responsibilities and job description for the Customer Experience Representative position at Star Blends?
Star Blends, we take pride in supporting farmers with high-quality feed solutions tailored to their needs. We are committed to fostering strong relationships with our customers and continuously improving our products and services. Our team thrives in a fast-paced, collaborative environment where innovation and customer satisfaction are at the heart of what we do.
A Day in the Life
As a Customer Experience Representative, you will play a key role in ensuring excellent service for both internal and external customers. Your day will include:
- Providing responsive and professional support via phone, text, email, and in-person interactions
- Accurately entering and processing customer orders in our feed management system
- Managing customer standing orders and keep-fill programs
- Assisting with invoicing, administrative support, and office coordination
- Collaborating with internal teams, including sales, logistics, and operations, to ensure smooth workflows
- Identifying process improvements to enhance the customer experience
This role requires a proactive approach to problem-solving, excellent attention to detail, and the ability to juggle multiple responsibilities in a fast-paced environment.
What You Bring to the Table
- High School Diploma/GED and at least two years of clerical, office, or administrative experience
- Proficient in Microsoft Office (Excel, Word, Outlook) and has strong data entry skills
- Work independently while balancing multiple tasks effectively
- Strong problem-solving, analytical, and critical thinking skills
- Communicate professionally and effectively with both customers and colleagues
- Thrive in a fast-paced environment and is eager to contribute to a growing team
Why You’ll Love Working Here – Benefits
At Star Blends, we offer competitive benefits to support our employees' well-being and professional growth, including:
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holiday pay
- Opportunities for professional development and career growth
- A collaborative and supportive team environment
- THE PEOPLE!!!
If you’re passionate about customer service and want to be part of a team that makes a difference, apply today!
Star Blends is an equal opportunity employer
