Client Care Coordinator

Type: Full-Time Non-Exempt (40 hours/week)

Reports To: Client Care Team Supervisor

Location: 6911 S Yosemite St, Centennial, CO 80112

Salary/Range (Commensurate with experience): $19-20/ hour

SUMMARY

The Client Care Coordinator is responsible for various clerical duties, providing high quality customer service to all clients, retrieving and forwarding voice messages, answering incoming calls, responding to caller questions and providing information, collecting payment and assisting with schedule changes.

DUTIES

• Greet all visitors and check-in clients in a polite and courteous manner

• Answer incoming calls and respond or forward to appropriate staff member

• Respond to messages from general voicemail box throughout the day

• Keep reception area, waiting room, and kitchen organized, clean and tidy

• Manage faxes, scans, and email

• Accept mail and packages and manage postage

• Respond to new client inquiries and follow up to schedule free intake call

• Work with head of therapy to oversee therapist schedules and communicate upcoming programs/events

• Onboard new clients and provide schedules/estimates to them

• Follow-up on client paperwork that is required before an appointment

• Assist clients with scheduling and changing appointments for intakes, evaluations and programs

• Ensure payment forms and collect payment when needed.

• Work with Medicaid families to ensure POC and PARs are kept to date and check eligibility

• Perform audit of appointment charges and payments received

• Manage online parent and self-report measures as needed

• Provide administrative support to other members of the clinic staff as needed

• Maintain Cash box and prepare deposits

• Prepare simple weekly reports

• Acquire and maintain current knowledge of STAR programs and services

• Assist out-of-town clients with accommodations when necessary

• Other duties and projects as assigned

QUALIFICATIONS

• Minimum 2 years administrative experience

• Computer literate, intranet, and web savvy

KNOWLEDGE AND SKILLS

• Display high standards of professionalism and interpersonal skills with clients and peers

• Professional and pleasant attitude and uncompromising integrity

• Flexible, open to change in business processes

• Understanding and ability to convey empathy with clients

• Commitment to STAR Center’s mission and values

• Excellent communication skills – listening, oral, and written communication

• Ability to convey concern and customer focus to all clients

• Team player with a positive and enthusiastic attitude

• Ability to relate to and interact with children and families

• Reliable and punctual

• Ability to handle multiple tasks simultaneously

• Strong time management, planning, problem solving and organization skills

• Attention to detail and accuracy

• Experience with Medicaid or insurance a bonus

WORKING ENVIRONMENT / PHYSICAL ACTIVITIES

• Typical office environment