DEPOSIT SERVICES PROCESSOR II - HEADQUARTERS - *Voted Best Places to Work 2024

If you are searching for an employer that provides you with unlimited career growth and development opportunities, look no further! Voted as one of the best places to work in the state of Indiana for 2024, STAR Financial Bank strives to be the employer of choice and truly defines OneTeam.

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

The Deposit Services Processor I position is included in a workplace model that allows for a combination of in-office and remote work.

As a Deposit Services Processor II, essential responsibilities include:

• Clearly understands the true functionality of our core system and applications to run point on utilization and efficiency for deposit processes.
• Complete account verifications for all HSA, CD, IRA, and Safe Deposit Box new account setups and maintenances.
• Run and implement corrections on transaction reporting and transactions for reportable time accounts to ensure both interest and tax reporting accuracy.
• Maintenance of system-based rate changes, to include maintenance and quality control of rate exceptions.
• Verify accuracy of account documentation through document warehousing system.
• Create document exceptions for erroneous or missing documentation, so appropriate action can be taken to mitigate risk to the company.
• Provide support, correction efforts, and maintenance for customer and account files in core system.
• Make needed adjustments through accurate data entry.
• Monitor accounts to control risk associated with ownership and setup of STAR’s time, HSA, IRA, and Safe Deposit Box accounts.
• Accurate examination of validity of requested transactions and maintenances.
• Serve as backup assist to complete accurate financial account maintenance, i.e., processing fee reversals and other various account maintenance requests, closing of deposit accounts, etc.
• Maintaining up to date applicable certifications and regulation knowledge to support role functions, as it pertains to the bank, the IRS, and other federal regulations.
• Complete end of year tax reporting verifications and corrections in an accurate, timely manner.
• Assist Business Analyst in defining, analyzing and redesigning business processes to optimize technology utilization.
• Support IT and BA teams in implementation of product changes and new product service development/processes.
• Serve as liaison for third party relationships to include software support vendors.
• Coordinate implementation of software solutions to streamline and improve process efficiency, meet business needs, and maximize company resources.
• Attends and participates in Jack Henry user conference and associated user groups.
• Support core system upgrades by assisting in coordination of testing efforts and execution on behalf of the department’s needs.
• Monitor and make necessary adjustments to the existing deposit portfolio.
• Maintenance and review of department procedures that pertain to Deposit Services.
• Serve as a Trusted Advisor to branch personnel and other support departments for questions pertaining to demand deposit products, including associated rules and regulations, and department procedures via all available channels of communication.
• Provide resolution to account issues within defined Service Level Agreements.
• Maintains and updates knowledge relating to bank products, services, and procedures.
• Adheres to and applies all operational standards and procedures.
• Provide backup to other Deposit Services duties, as workload dictates.
• Apply knowledge to assist in the training and development of Deposit Services employees.
• Serve and assist on project teams under the direction of team leadership

Skills Needed:

• Proven ability to identify and recommend varying solutions
• Demonstrated critical thinking and problem solving skills
• Strong oral and written communication skills.
• Strong data entry skills.
• Exceptional attention to detail and highly organized.
• Ability to multi task.
• Demonstrated ability to work independently.
• Proficient skills in Microsoft Office Suite products.
• Candidates must complete applicable skills testing

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage • Flexible Dependent Care Account • Health Savings Account (with employer contributions) • Prescription Drug Plan • Employee Wellness Initiatives (physical/mental/financial) • Health Management Reimbursement Program • Short Term/Long Term Disability • Life Insurance • Tuition Reimbursement • Competitive Pay and Bonus Program • 401k (with employer match) • Generous Paid Time off including 10 1/2 holidays. 

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.

SFB01