Application Support Analyst

Job Title: Applications Support Analyst
Location: Tampa, FL
Duration: 7 Months

Description:
An Applications Support analyst provides leadership and supervisory responsibility for the team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. Contributes to the development of new techniques, models and plans within area of expertise. Strong communication, soft skills and diplomacy skills are required. Has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. Also integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

Responsibilities:

• Manages an applications support team and provides technical and business support for users of the applications.
• Oversees process for technical issue escalation; prioritizes technical issue resolution.
• Ensures resource gaps are addressed as a priority to avoid business service disruption. Oversees resolution of major system outages ensuring communication to interested parties. Start of day checks, continuous monitoring, and regional handover.
• Act as a liaison between users, interfacing internal technology groups and vendors. Provides technical oversight across systems and applications, leverages skills across apps support area.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Applies good understanding of concepts and procedures within own apps support area to resolve issues.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Responsible for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the apps support area; influences resource planning.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Develop and maintain technical support documentation. Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively
• Analyzes applications to identify Risk, vulnerabilities and security issues Makes evaluative judgements based on analysis of factual information; resolves problems by identifying and selecting solutions in cooperation with the development colleagues to prioritize bug fixes and support tooling requirements

Qualifications:

• 3 years of experience in an Apps Support role with a good understanding of apps support procedures and concepts and commensurate people management experience.
• Experience with real-time monitoring systems and implementations
• Consistently demonstrates clear and concise written and verbal communication skills Effective prioritization skills with good interpersonal and communication skills, great teammate
• Strong analytical and problem-solving skills with a data and metrics driven approach. Effectively share information with other support team members and with other technology teams and ability to create senior management reports (MIS) and presentations. • Ability to communicate effectively to relevant stakeholders demonstrating progress, highlighting issues, risks and potential opportunities.
• Good conceptual understating of Database Management and tools is required with an ability to form and decipher complex RDBMS queries.
• Must have a fundamental exposure/experience with web applications with hands on experience with development tools and technologies. Having worked as a developer is a plus.
• Have worked on applications monitoring tool(s)

Education:

• Bachelor’s/University degree or equivalent experience Technical Skills

Job Type: Contract

Pay: $65.00 - $68.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Experience:

• Application support: 5 years (Required)

Work Location: In person

Salary : $65 - $68