Demo

Senior Application Support Analyst

Ashley Furniture Industries
Tampa, FL Full Time
POSTED ON 3/4/2025 CLOSED ON 4/2/2025

What are the responsibilities and job description for the Senior Application Support Analyst position at Ashley Furniture Industries?

Summary:

The Senior Applications Support Analyst is responsible for providing intermediate to advanced technical and problem resolution support on all of Ashley Furniture’s applications across the globe. While providing Level 3 and 4 support, this position will also serve as an expert resource for inter-group discussions as well as facilitate resolution efforts of major incidents with the ultimate goal of maximizing service availability and satisfaction for all internal and external customers. This position is also responsible for delivering clear, concise, timely communication to our customers to ensure their confidence in our team’s passion to provide them with the best customer experience possible.

The Senior Applications Support Analyst is accountable for providing timely and effective support and escalation for Ashley Furniture’s systems, software and associated products.

Responsibilities:

  • Continuously deliver clear, concise, timely communication to our customers to ensure their confidence in our team’s passion to provide them with the best customer experience possible.
  • Provide timely and effective support and escalation for Ashley Furniture’s systems, software and associated products.
  • Independently troubleshoot and resolve issues impacting Ashley Furniture’s systems, applications and services within the agreed time to recovery.
  • Lead the investigation, research and resolution efforts during High or Critical Incidents, making critical decisions as needed to resolve the situation.
  • Work closely with vendors, development and operational teams globally to ensure rapid service restoration.
  • Analyze log files, system/application data, and debug source code to determine issue root cause; prevent the repetition of issues through leading the root cause analysis effort.
  • Supply more junior staff with guidance and support as needed.
  • Work to continuously improve service and efficiency by following and enforcing process and procedure standards.
  • Provide accurate daily handover of all ongoing and major incidents in your shift to offshore colleagues.
  • Continually develop expertise on the systems, technology and infrastructure.
  • Assess accuracy of incident priority as well as risk of changes proposed for Production deployment and challenge these when necessary.
  • Improve future resolution of incidents by authoring new and improving existing knowledge articles.
  • React to change productively, communicate effectively and handle other essential and tasks assigned.
  • Assist in the handoff of development code to enable the support of the production environment.
  • Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Senior IT Application Support Analyst
Ashley Furniture Industries Inc -
Tampa, FL
Application support Analyst
Axelon -
Tampa, FL
Application Support Analyst
Pinnacle living -
Tampa, FL

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Senior Application Support Analyst?

Sign up to receive alerts about other jobs on the Senior Application Support Analyst career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$82,230 - $118,841
Income Estimation: 
$126,569 - $164,899
Income Estimation: 
$136,714 - $171,621
Income Estimation: 
$153,752 - $200,235
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$118,925 - $156,720
Income Estimation: 
$130,171 - $173,458
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$130,171 - $173,458
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Ashley Furniture Industries

Ashley Furniture Industries
Hired Organization Address Las Vegas, NV Full Time
The Connection Home Specialist is responsible for mentoring Retail Sales Associates to leveraging the full potential of ...
Ashley Furniture Industries
Hired Organization Address Arcadia, WI Full Time
Internship Opportunities We are currently seeking a corporate accounting intern to join our team. In this role, you will...
Ashley Furniture Industries
Hired Organization Address Advance, NC Full Time
Position Overview The Senior Vice President of Customer Success will lead the strategic transformation and operational e...
Ashley Furniture Industries
Hired Organization Address Advance, NC Full Time
Position Overview The Vice President of Network Design and Optimization will lead strategic initiatives to develop and i...

Not the job you're looking for? Here are some other Senior Application Support Analyst jobs in the Tampa, FL area that may be a better fit.

AI Assistant is available now!

Feel free to start your new journey!