What are the responsibilities and job description for the Service Coordinator position at Star Service of New Orleans?
As a Service Coordinator, Your Primary Responsibilities Would Be:
- Dispatching: Efficiently receive and process incoming service requests from clients via phone, email, or other communication channels. Prioritize and dispatch HVAC technicians based on urgency, location, and skillset.
- Scheduling: Coordinate and schedule HVAC service appointments, considering customer availability, technician availability, and service requirements. Optimize the routing and scheduling of technicians to minimize travel time and maximize efficiency.
- Communication: Maintain clear and timely communication with clients, HVAC service technicians, and other team members. Provide updates on technician arrivals, delays, and any changes to scheduled appointments. Ensure effective communication between technicians and clients to address any questions or concerns.
- Documentation: Accurately record and maintain detailed service records, including client information, service requests, preventative maintenance logs, technician assignments, and work performed.
- Customer Service: Deliver excellent customer service by providing a friendly and professional experience during all client interactions. Handle customer complaints or issues with empathy and resolve them in a timely manner.
- Team Collaboration: Collaborate with HVAC service technicians and other team members to ensure seamless service delivery. Share relevant information and feedback to improve overall operational efficiency.
Qualifications:
- "Can-do" attitude with a team player mentality
- Customer Service oriented
- Excellent time management, multi-tasking, and organization skills
- Excellent written and oral communication skills
- Strong problem-solving, and analytical skills
- Ability to deal effectively with a multitude of individuals at all organizational levels
- At least 1 year of experience in the HVAC industry or dispatching
- At least 1 year of customer service experience
- High school diploma or equivalent
Why You'll Love Working Here:
- Competitive Compensation Package
- PTO & Paid Company Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
If you are committed to providing outstanding service, we want to hear from YOU! Apply Now!
Star Service is a recognized leader in the preventive maintenance field, engineering design, and installation of HVAC and control systems in industrial and commercial facilities. We partner with facility managers, industrial operations managers, school administrators and business owners to proactively reduce repair costs through a very disciplined maintenance program. Founded in 1952, the company has steadily improved and expanded its services and capabilities. With over 70 years of steady growth, Star Service has many locations throughout the Gulf Coast Region, with hundreds of technicians serving clients in some of the hottest, most humid locations in the U.S.
