What are the responsibilities and job description for the Application Support Analyst position at Star Source Consulting?
Company Description
StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client’s needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.
Job Description
Your Role with the Company:
As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include:
- Provide technical support services to partners in accordance with procedures and SLAs
- Used database/application knowledge to find solutions to partners’ technical issues
- Develop solutions using the Maximo configuration and customization tools to enhance the customers’ use of Maximo
- Provide on-call support as needed outside of work hours
- Monitor the phone and ticketing system to resolve all technical issues in a timely fashion
Qualifications
Background Profile:
- Associate’s Degree Computer Science, Information Systems, or equal Information Technology training
- Strong SQL skills and report writing tools experience
- Previous Application Support experience
- Strong Customer Service and Communication skills
Additional Information
Benefits:
- 3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited
- 6 paid company holidays plus 2 floating holidays
- Flexible schedules – offer work from home depending on department needs
- 401k – simple IRA plan
- Company sponsored events and lunches
- Laid back, close-knit culture
- And many more!
