Sales Engineer

Position Summary:

This Sales Engineer requires extensive knowledge of STAR products and services to ensure customers' needs are met. Regular and frequent travel, approximately 25%, will be required to installation sites to gain knowledge of OEM. The primary technical resource for the field sales force, this role involves actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the sales team, the technical advisor and product advocate will articulate technology and product positioning to both business and technical users. Identifying all technical issues of assigned accounts is crucial to assure complete customer satisfaction through all stages of the sales process. Establishing and maintaining strong relationships throughout the sales cycle is essential.

Essential Duties and Responsibilities

Functional

• Be the liaison between customers and engineering
• Travel to support ongoing jobs
• Manage and interpret Customer’s needs and provide solutions on an on-call basis
• Persuade Customer that a product or service will best satisfy their needs
• Calculate Customer quotations when needed
• Offer after-sales support services
• Administrating Customer accounts
• Prepare reports for sales follow-up
• Meet sales targets and goals
• Coordinate sales projects
• Perform technical presentations while communicating with the Customer
• Provide pre-sales technical assistance and product education to Customers
• Solve Customer issues
• Provide training and produce support material for the sales team

Leadership

• Accountable for results realizing a sense of urgency around business imperatives and convincing others of that urgency. 
• Practices effective continuous process improvement techniques by eliminating non-value-added activities
• Stays focused on work activities and works through distractions.
• Actively participates in performance feedback and coaching processes.
• Routine duties are performed with minimal supervision and standard practices or procedures are followed to proceed alone at routine work; occasional check of work while in progress; work is reviewed upon completion.

Interpersonal

• Collaboration and Teamwork: Building strong relationships and partnerships across the company to leverage ideas, capabilities, and processes, as well as Customers and other on-site third-party contractors. Unify internal constituents around a common vision and goals, and teaming with others for enhanced outcomes.
• Works positively with team members as well as Customers and other on-site third-party contractors, in order to continuously improve the business.

Business

• Customer and Partner Focus: Comprehending the needs and requirements of customers or business partners in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives.
• Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws

Educational Requirements

• A bachelor’s degree, preferably in engineering, is required. A master’s degree is considered favorable.  

Experience Requirements

• Experience in the gas and/or steam turbine or electric utility industry preferred
• Five or more years of experience in general management or high-level sales management role in a manufacturing setting is preferred.
• High business acumen with a fundamental understanding of how to successfully lead and grow a manufacturing business is required. 
• Experience working with private equity investors and M&A or post-merger integration desired.
• Track record of creating positive, inclusive, and engaging company cultures

 Physical Requirements

• Must be able to lift and manipulate 25lbs on an occasional basis.
• Must be able to sit or stand for long periods of time. 
• Must be able to frequently bend, stoop.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.