System Support Specialist

Description

StarCare Specialty Health System seeks to hire an experienced and enthusiastic System Support Specialist to join its outstanding Information Technology (IT) Team.

System Support Specialist:

The System Support Specialist is part of StarCare’s IT Infrastructure Department and reports to the Director of IT Infrastructure. The System Support Specialist plays a critical role in supporting StarCare employees by providing assistance and resolution to all software and hardware issues concerning laptop/desktop computers, mobile devices/phones, and peripherals/printers via contact with the StarCare Help Desk. In performing their duties, System Support Specialists must demonstrate composure and professionalism in person and/or on the phone or via Microsoft Teams. This position demands excellent customer service to StarCare employees/contractors/students/volunteers by promptly evaluating, prioritizing, and responding to their requests. All requests must be resolved and documented in an accurate and timely manner.

Key Responsibilities of the System Support Specialist:

• Answer Help Desk calls promptly and provide professional support for IT issues.
• Ensure a positive support experience.
• Develop good relationships and trust with StarCare end users by exhibiting a professional attitude and a welcoming approach to understanding the end user’s problem.
• Offer outstanding customer support and excellent communication in accordance with all Help Desk procedures and policies by identifying and working with all end users (on-site/remote employees, contractors, and students).
• Remain in touch with end user until their issues are resolved to their satisfaction.
• Recognize, analyze, and resolve routine to complicated PC hardware and software problems.
• Maintain company work order system.
• Install new computers and peripherals.
• Assist in maintaining network security, end user access, antivirus software & server updates.
• Assign, track, and maintain inventory for all IT equipment and peripherals.
• Monitor system backup jobs.
• Monitor and support networking equipment (Switches, Firewall’s, Routers & Access Points)
• Provide end-user training via telephone or Teams to assist with problems encountered using technology.
• Create new user accounts.
• Remove accounts for termed employees.
• Conduct/monitor/report on month phishing campaigns.
• Communicate with vendors for equipment replacement, software issues, etc.
• Enter invoices in accounting platform for reconciliation or payment.
• Monitor Digital Defense System to keep security scores high.
• Perform upgrades for desktops/laptops, tablets, mobile phones, and any other devices.
• Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company end users.

Schedule:

• This is a full-time/non-exempt (eligible for over-time) position scheduled Monday - Friday, 8am - 5pm, with flexibility to meet the needs of the department.
• This is an on-site position and may require occasional travel between StarCare facilities using personal vehicle (mileage reimbursement provided).
• The IT Department supports 24/7 programs. This position will be required to carry the on-call phone one week per month for overnight and weekend coverage (on-call stipend and overtime compensation provided if needed).

Benefit Package:  StarCare offers an expansive benefit package including, but not limited to: Company-paid medical coverage, fully funded employer contribution to HSA, company-paid life insurance, company paid hospital indemnity plan, 401k with up to 12% employer match, front loaded paid time off (PTO), thirteen (13) paid holidays, sabbatical leave, longevity augmentations, and employee referral augmentations.

Qualifications

Qualifications/Experience:

• Bachelor’s degree in business, or a related field with major course work in Management Information Systems or related computer studies field.
• At least two (2) years of full-time paid work experience in an IT environment supporting desktops, laptops, and peripherals/printers.
• Experience and education may be substituted (30 hours of college equals one year of experience).
• Possess advanced knowledge of wireless technologies and LAN, preferred.
• Possess advanced knowledge of all laptop hardware, preferred.
• Possess experience with Intune and Microsoft Office 365 (SharePoint and SharePoint Migration, specifically), preferred.

Knowledge, Skills, and Abilities:

• Strong and proven interpersonal and customer service skills.
• Strong troubleshooting and problem resolution skills.
• Strong listening skills to fully understand what the end user’s needs and/or requests are.
• Must be able to work independently and as part of a team.
• Knowledge of network facilities and data processing techniques, personal computer hardware and software
  and network operating systems and security software.
• Ability to recognize, analyze and resolve routine to complicated PC hardware and software problems.
• Ability to communicate effectively, both orally and in writing.
• Ability to organize and prioritize a variety of assignments and manage time effectively.
• Ability to maintain effective working relationships with other employees and the public.
• Exceptional ability to work optimally in a fast-paced environment.

Additional Requirements:

• Must possess a valid Texas Driver’s License and be insurable under the organization’s insurance.
• Must pass a drug screen and criminal background check.

WHY CHOOSE STARCARE?

Welcome to StarCare Specialty Health System, where your passion for making a difference thrives! At StarCare, we imagine a community where all people have hope and the opportunity to achieve their full potential for health and wellbeing. Here's why you should choose StarCare:

1. Impactful Purpose: Contribute to meaningful change as the state-designated Local Authority for mental health, intellectual disabilities, and substance use disorders. Be a catalyst for positive empowerment.
2. Comprehensive Care: StarCare offers a diverse array of specialty healthcare services that support and empower people as valued members of the community.
3. Collaborative Environment: StarCare is proud to work with a network of community stakeholders to ensure all people have access to the healthcare they need.
4. Professional Growth: StarCare offers many different opportunities for growth in the fields of mental health, substance use disorders, aging, intellectual & developmental disabilities, veterans, and healthcare administration. Come grow your career with us!
5. Legacy of Service: Since 1967, StarCare has provided hope and health to Lubbock, Hockley, Lynn, Crosby, and Cochran counties.

At StarCare Specialty Health System, your work is not a job. It's a fulfilling journey of providing hope and supporting and empowering people as valued members of the community. Ready to get started? We’ve been waiting for you!

EEO Statement: StarCare Specialty Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $22 - $25