Senior Sales Support

STARK is on the lookout for a high-performing Senior Sales Project Specialist with a rich background in sales support and project coordination. Join our vibrant team and play a pivotal role in assisting our Senior Sales team, ensuring a seamless, exceptional final mile experience for clients. This role is key to enhancing Stark Carpet’s reputation for peace of mind service, driving client satisfaction, and optimizing operational efficiency.

Overview:

At Stark Carpet, our mission is to create world-class experiences for our clients by providing the most convenient shopping experience. The Senior Sales Project Specialist plays a vital role in assisting our Senior Sales team and ensuring a seamless, exceptional final mile experience for clients. This role is key to enhancing Stark Carpet’s reputation for peace of mind service, driving client satisfaction, and optimizing operational efficiency.

The Senior Sales Project Specialist will support the sales process by managing client communication, handling sales opportunities, processing orders, and overseeing final-mile fulfillment, including in-home delivery, carpet installation, and local workroom coordination. This role will also work closely with the Operations team to ensure alignment with fabrication, sample order management, shipping, receiving, inventory control, and other key aspects that contribute to Stark Carpet’s goal of providing a world-class client experience.

Job Responsibilities:

Sales Support and Opportunity Management

• Assist Senior Sales team members with tracking and managing sales opportunities, preparing sales proposals, and organizing client communication.
• Maintain up-to-date records in the CRM and Order Entry system, ensuring accurate and timely entry of client information and sales activities.
• Coordinate with sales representatives on client-facing materials, presentations, and relevant documentation to ensure clients have a smooth sales experience.
  
  

Client Communication and Relationship Management

• Serve as a main point of contact for clients, providing updates on order status, addressing questions, and responding to concerns to maintain high levels of client satisfaction
• Schedule and coordinate client meetings and calls in collaboration with the Senior Sales team, focusing on timely follow-up and proactive client support.
• Ensure professional and efficient communication, prioritizing positive client experiences and retention.
  
  

Order Processing and Final Mile Fulfillment Coordination

• Oversee order processing from entry to final mile fulfillment, ensuring all client specifications are met and orders progress seamlessly through each stage.
• Collaborate with the showroom and warehouse operation teams to verify product availability, arrange fulfillment schedules, and address any necessary adjustments.
• Proactively follow up on backorder ETA and production timelines to keep clients informed, manage payment processing and ensure timely order billing.
• Coordinate in-home deliveries, carpet installations, and local workroom services, ensuring that all parties involved adhere to client expectations and timelines.
  
  

Logistics and Warehouse Communication

• Act as the bridge between sales and operation teams to ensure timely and accurate order fulfillment, enhancing operational efficiency.
• Manage communication with the installation team, local workrooms, and other third-party vendors to ensure smooth coordination for in-home delivery and installation.
• Regularly update clients and sales team members on order status and anticipated delivery timelines.
  
  

Client Issue Resolution

• Work alongside the Showroom Operations Manager to help resolve any client issues post-delivery, ensuring quick and efficient resolutions that reinforce Stark Carpet’s reputation for peace of mind service.
• Coordinate with internal teams, external vendors, and the installation team to provide real-time solutions for client concerns.
• Proactively identify and address common issues such as installation challenges or on-site adjustments, ensuring client satisfaction remains a priority.
  
  

Project Tracking and Reporting

• Monitor active sales projects, tracking all stages from order initiation to post-installation follow-up.
• Provide regular reports on project status, fulfillment metrics, and any identified areas for improvement to support the Senior Sales team and Operations Manager.
• Conduct post-project evaluations to gather client feedback, assess satisfaction, and continuously refine service processes.
  
  

Job Requirements:

• Bachelor’s degree or equivalent experience in sales support, project coordination, or customer service.
• Exceptional organizational skills, with the ability to manage multiple tasks, prioritize deadlines, and meet performance targets in a fast-paced environment.
• Strong communication skills, both written and verbal, with a focus on maintaining a client-centered approach.
• Previous experience in order fulfillment, logistics, or project management, ideally within a luxury home furnishings or carpet industry setting.
• Familiarity with CRM systems and project management tools, with the ability to learn new software quickly.
• A proactive problem-solver who is committed to delivering exceptional client experiences through efficient and precise project coordination.
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Why Join Us?

This position offers a unique opportunity to work closely with a talented Senior Sales team and gain exposure to the full sales and fulfillment process in the luxury carpet industry. If you are passionate about creating outstanding client experiences and excel in project coordination, we invite you to apply and become a valued member of our Stark Carpet team.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefits
• Great Paid Time Off Policy
• 401k match
  
  

Company Info

About Us:

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.

Our Mission:

To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage:

Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.