Head of ASMs

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Job Responsibilities

• Lead ASMs Across Starr’s Casualty Profit Centers
• Work with profit center leadership and regional underwriting managers to effectively distribute ASM resources across Starr accounts according to experience & expertise
• Hire and promote ASMs as needed to maintain Starr’s excellent service standards
• Ensure Excellent ASM Service Delivery
• Formulate processes and best practices for consistent ASM service delivery for large and middle market accounts
• Develop and track KPIs to measure ASM service performance
• Establish mechanism(s) to gather feedback on ASM performance from key stakeholders
• Foster culture of continuous service improvement
• Coordinate With Other Service Teams
• Inform Heads of Loss Control and TPA Oversight on major post-bind servicing issues, and coordinate resolution strategies as needed
• Act as point of escalation for Loss Control, TPA Oversight, and other key internal stakeholders
  
  

Primary Stakeholders

• Claims
• Head of Service Vertical
• Loss Control
• Premium Audit
• Premium Collections
• Profit Center Management
• TPA Oversight
  
  

Desired Qualifications

• 15 years experience in insurance account management
• 10 years experience in large casualty account management
• Previous management experience required
• Excellent customer relationship management skills
• Good knowledge of Claims and Loss Control processes
• Strong problem-solving skills and ability to manage multiple projects
• Experienced in data-driven decision making
  
  

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $130,000-$176,000.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.