Internet Installer

Who we're looking for:

As a Subscriber Installer in the field, you’ll be the face of Starry Internet to customers. On a regular appointment, you’ll set them up for success with their new Starry Station router, provide “white glove service” to connect all their devices, and explain in human terms how our wireless broadband internet service works.

You’ll need to have strong time management, a knack for troubleshooting, and the ability to juggle multiple projects at once. In addition to being punctual, you are an engaging, approachable, and empathetic person. Our ideal candidate not only enjoys teaching someone how to use something new, but they’re energized by sharing their passion for groundbreaking technology. You should be versatile; able to interact with a range of personalities from building owners to tenants. This isn’t an office job, so we want someone who enjoys being on the move and interacting with people, not keyboards.

What you'll do:

• Be the point person for installation and activation of Starry Internet services for new customers
• Mount site equipment and have the ability and skill to do fiber cleaning, splicing, fiber optics testing, ethernet speed test, tone out wiring testing, etc. (It’s possible that you may not have all these skills at present, but you must be able to demonstrate a working ability in one or more of these areas with the aptitude to learn the other skills.)
• Connect a customer to the Starry Internet infrastructure using coax, phone lines, or ethernet
• Investigate and resolve device and network specific issues at point of installation: Think everything from helping get a wireless printer connected to making sure there’s no interruptions when streaming or gaming
• Act as a valued source of “on the ground” feedback from customers and be asked to report back and present your findings in order to improve our service and technology
• Log customer feedback and concerns to ensure the accurate tracking of satisfaction metrics
• Educate customers on how to operate the equipment after setup and installation to ensure their long-term success with the service

Experience and skills required:

• 1–3 years of proven IT and/or field experience
• Experience installing and aiming radios
• Experience wiring 66 and 110 punch blocks
• Experience terminating coax, RJ11, and RJ45 cables
• Ability to work independently and proactively
• Ability to work outdoors in all types of weather conditions and at different sites, including rooftops
• Must be able to lift up to 40 lbs regularly, respond quickly to avoid or mitigate potentially dangerous situations, move safely over uneven terrain, safely climb ladders while carrying up to 40 lbs, and wear personal protective gear correctly
• Must be able to adhere to OSHA safety guidelines and wear personal protective gear correctly
• Must be able to bustle about, bend, squat, or stand for prolonged periods of time
• This position requires driving a Starry vehicle. You’ll need to have a valid driver’s license in the state of your residence and a safe driving record.

Extra credit:

• Past experience at an ISP or telecommunications company and paired with a constant desire to tear all the systems you used apart and build something better
• A Certification
• Tool sheds feel more like toy stores and you know your way around wiring and cabling
• You love new technology, Internet of Things, and have a veritable library of gizmos around your home

Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance.